Manager, Product Strategy & Operations jobs in United States
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ProService Hawaii · 5 hours ago

Manager, Product Strategy & Operations

positionHonolulu, HI
timeFull-time
remoteHybrid
seniorityMid Level
money$118K/yr - $150K/yr

ProService Hawaii is the largest local HR partner in Hawaii, providing essential HR solutions to businesses across the islands. The Manager, Product Strategy & Operations will be responsible for transforming product and service ideas into scalable offerings, overseeing the execution of initiatives, and ensuring operational readiness while engaging with clients for feedback and improvements.

Business IntelligenceHuman Resources
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Growth Opportunities

Responsibilities

Personally drive the execution of scale-up initiatives, moving new offerings from pilot to repeatable, in-market programs
Translate strategic direction into concrete, executable plans, including workflows, SOPs, training, and operational tooling
Lead cross-functional work across product, sales, service, operations, and technology—influencing outcomes without formal authority
Engage directly with clients to support onboarding, validate operational readiness, and refine offerings based on real-world feedback
Build and improve operating structure as you go, establishing processes and ownership in fast-moving, ambiguous environments
Own ongoing program operations for live offerings, monitoring performance, resolving issues, and driving continuous improvement
Support the Entrepreneur-in-Residence with decision-ready updates, clear ownership, and sustained forward momentum

Qualification

Cross-functional project managementOperational readinessClient engagementPlanningPrioritizationEntrepreneurial mindsetFollow-throughSpreadsheet skillsNo-code tools experienceAdaptability

Required

Proven success delivering complex, cross-functional initiatives without formal authority
Experience managing organization-wide projects with multiple stakeholders and dependencies
Direct experience working with clients—supporting onboarding, delivery, or ongoing relationships
Strong planning, prioritization, and decision-making skills in fast-changing environments
Ability to adapt quickly, make progress with imperfect information, and maintain momentum
Entrepreneurial mindset with a bias for action and willingness to roll up your sleeves

Preferred

Bonus: experience in sales, account management, or go-to-market operations
Bonus: strong spreadsheet skills and practical experience using no-code or AI tools to streamline workflows

Benefits

Full benefits
Resources to support your well-being

Company

ProService Hawaii

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ProService Hawaii provides bundled HR solutions that make it easier for employers to succeed.
dateFounded in 1997
location
Honolulu, Hawaii, USA
people-size201-500 employees
web-link
https://www.proservice.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Silver LakeFriedman Fleischer & Lowe (FFL)
2023-05-17Private Equity
2017-11-09Private Equity
2007-12-01Private Equity

Leadership Team

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Ben Godsey
President and CEO
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Recent News

Light Beam Capital Portfolio Companies
2023-09-14
Business Journals
PBN Dialogue: Ben Godsey on ProService's new investment partner and acquisition (Video)
2023-06-01
PE Hub
FFL exits HR solutions provider ProService
2023-05-25
Company data provided by crunchbase