Sealed Air Corporation · 9 hours ago
Lead Customer Service Partner- Parts & Equipment
Charlotte, NC
Full-time
Onsite
Senior LevelSealed Air Corporation designs and delivers packaging solutions that protect essential goods transported worldwide. The Customer Service Lead serves as a key member of the Customer Experience team, supporting the Parts & Equipment Supervisor and team members to ensure exceptional service delivery.
Consumer GoodsE-CommercePackaging ServicesRetail
Responsibilities
Serve as the first point of escalation for Customer Experience Partners (CXPs), offering clear guidance and supportive problem solving
Work independently within established processes and suggest improvements when beneficial
Act as a subject matter expert in order management, supporting team members with process questions and best practices
Plan, prioritize, and balance team workload daily to ensure timely completion of tasks, especially during planned or unexpected absences
Foster an inclusive and comfortable team environment, engaging effectively with individuals from diverse backgrounds
Coach and guide team members, helping them understand shared goals, procedures, and expectations
Ensure accuracy and efficiency when processing orders and handling customer queries
Maintain clear and accessible documentation, ensuring records are correct and organized
Analyze and manage complex or conflicting information, using existing procedures and sound judgment to resolve issues
Monitor team channels—phones, reports, inboxes—and share important updates or concerns with the supervisor
Develop leadership capabilities, gradually taking on more advanced responsibilities and supporting the supervisor as needed
Qualification
Required
Strong communication skills with the ability to engage comfortably with diverse groups
Problem solving ability, especially when facing complex or unclear situations
Organizational and prioritization skills, with the ability to manage shifting workloads
Attention to detail to ensure accuracy in orders, documentation, and customer communications
Customer centric mindset focused on reducing customer effort and improving the service experience
Process knowledge, particularly in order management or similar workflow environments
Coaching and guidance, supporting colleagues in understanding processes and improving performance
Adaptability, able to work independently while navigating changes in volume, tasks, or priorities
Collaboration, working effectively across teams and departments
Preferred
Comfortable making decisions based on existing guidelines and precedents
Proactive approach to identifying and recommending improvements
Commitment to continuous learning and leadership development
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discounts
Flexible spending account
Health insurance
Life insurance
Paid elder care
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Company
Sealed Air Corporation
Sealed Air is in business to protect, to solve critical packaging challenges, and to make our world better than we find it.
Founded in 1960
10001+ employees
H1B Sponsorship
Sealed Air Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (19)
2022 (20)
2021 (15)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2025-11-17Post Ipo Debt
2025-11-17Acquired
2024-06-17Post Ipo Debt· $396M
Leadership Team
Patrick Kivits
CEO
Sam Marfatia
Director Strategic Marketing
Recent News
GlobeNewswire
2026-01-20
Company data provided by crunchbase