AcuityMD · 6 days ago
Customer Success Manager, Growth
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $160K/yrAcuityMD is a software and data platform that accelerates access to medical technologies. The Customer Success Manager will act as a trusted advisor to key stakeholders, guiding users through platform adoption and ensuring customer satisfaction.
Health CareInformation TechnologyMedical DevicemHealth
No H1B
Responsibilities
Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases
Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals
Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term
Identify and illuminate customer success stories and examples of AcuityMD ROI
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD
Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD
Qualification
Required
You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry
You're able to develop close personal relationships with customers and colleagues through empathy and deep curiosity
You have the eagerness to learn and dig deep into technical aspects of the platform
You are a patient and active listener
You're proactive and self-driven, and bring infectious energy and resiliency
You are an excellent verbal and written communicator (email & PPT)
You're highly organized with ability to multi-task and prioritize different assignments
You are comfortable with change (tooling, processes, etc)
You must have an eligible work permit in the USA to be considered for this position
Preferred
Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms
Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work
Benefits
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO : Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
Company
AcuityMD
AcuityMD develops a medical technology software platform for commercializing and improving medical devices with data.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$83MKey Investors
ICONIQ GrowthRedpointBenchmark
2024-06-04Series B· $45M
2022-05-12Series A· $31M
2021-05-24Seed· $7M
Leadership Team
Alex Wakefield
Chief Revenue Officer (CRO)
Arthur Posch
Enterprise Partnerships
Recent News
2025-11-20
Company data provided by crunchbase