Bellevue University · 5 hours ago
Workstation Support Technician
Bellevue, NE
Full-time
Onsite
Entry Level
2+ years expBellevue University is seeking a Workstation Support Technician to provide installation and maintenance of hardware and software for computer systems and associated equipment. The role involves user support, troubleshooting, and ensuring seamless interconnection of desktop computers within the university's network environment.
Higher Education
Hiring Manager
Cameron Byers, PHR, sHRBP
Responsibilities
Provides hardware and software support to users of personal computer/Mac systems and associated peripheral equipment
Responds to trouble calls
Reviews and diagnoses hardware and software malfunctions and identifies possible solutions to problems
Recommends and/or implements hardware and software solutions
Forwards problems to appropriate area or individual to resolve
Maintains records of calls and solutions for users in University established system(s)
Interacts with numerous computer platforms in a multi-layered client server environment
Ensures desktop computers interconnect seamlessly with diverse systems including associated file servers, email servers, computer conferencing systems, applications servers, and administrative systems
Communicates with vendor support contacts to resolve technical problems with desktop computing equipment and software
Assists with the maintenance of Bellevue University’s network environment
Performs routine systems administration tasks such as hardware setup and upgrades, configuration, and preventive maintenance on desktop and simple server setups
Reviews specifications of new hardware and software products and their compatibility within the existing operating environment
Maintains overhead projector equipment in the classrooms and installs/moves network cable as needed on campus
Installs and relocates network and coax cable in support of Network infrastructure changes
Updates operating systems and application software with proper security patches and service packs
Creates workstation images for deployment to appropriate end users
Deploys applications to appropriate end user workstations
Creates, manages and updates View Desktops in the Virtual Desktop Infrastructure
Provides training to faculty, staff and students on use of hardware and software on an as needed basis
Provides assistance moving workstations within the campus to new locations determined by each department as necessary
Qualification
Required
High school diploma or equivalent required
Minimum of two (2) years of experience in hardware and software maintenance or relevant experience required
Excellent customer service skills with strong oral, written and interpersonal communication skills required to effectively communicate
Perform desktop maintenance, resolve problems, and assist with printer/fax/copier maintenance
Skills with system and network administration tools, pulling network cables and Mac experience is a plus
Experience in user support on peripheral devices (i.e., Apple IPad & Blackberry Smart Phones)
Ability to answer technical queries
Demonstrates problem solving skills and ability to make sound and accurate decisions
Demonstrated working knowledge of Microsoft Office 2010, Windows XP and Windows 7 Operating Systems; Altiris Imaging Software; PC hardware/software configuration and troubleshooting required
Possesses valid driver's license and has the ability to travel to and from the Omaha and Lincoln campus areas
Frequently stands, walks, bends, and makes other movements
Minimal sitting
Requires lifting of equipment in excess of 25 lbs
Preferred
Associate's degree in Computer Science or relevant field desired
Company
Bellevue University
Bellevue University is a private, non-profit university located in Bellevue, Nebraska
501-1000 employees
H1B Sponsorship
Bellevue University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.2MKey Investors
Nebraska Environmental Trust (NET)
2019-07-12Grant· $0.2M
Leadership Team
Matthew (Matt) Davis
Executive Vice President and Chief Financial Officer
Jim Nekuda, M.A.
Vice President of Strategic Partnerships
Recent News
2025-08-19
Silicon Prairie News
2025-05-26
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