State of Florida · 1 day ago
SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60065645
Tampa, FL
Contract
Onsite
Mid, Senior Level
4+ years expThe State of Florida is seeking a Senior Human Services Program Specialist to ensure the correct administration of policies and procedures within the Economic Self-Sufficiency Programs. The role involves data analysis, technical assistance, and training for the Regional Management Team, as well as conducting evaluations and preparing reports to improve service delivery.
Government Administration
Responsibilities
Utilize the Office of Economic Self Sufficiency data systems and applications to include SQL, Power BI/Analytics, and QMS etc. Extract and analyze data, create performance and forecasting reports for the Executive Management and Regional Management Teams
Provide technical assistance and facilitate systems training to the Regional Management Team and assist with analysis, forecasting and producing related reports
Compile statistical reports and prepare memos and other correspondence as requested
Conduct studies and evaluations of Regional and statewide performance in key metrics, identify gaps, deficiencies and or best practices and make recommendations
Provide quality assurance support by completing various ADHOC reports and delivering findings
Review and analyze performance data to determine service center and/or region policy and procedural strengths and opportunities
Coordinate with operations to ensure performance measures are met in each service center through data analysis, case reviews, recommendations, and follow-up
Provide quality assurance and Operational support and technical assistance through case reviews, completion of ad-hoc reports, casework, and review of data systems
Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff
Provide correct real time policy and procedural guidance and assistance
Develop training curriculum or plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs
Plans, organizes, and conducts in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs
Assist in the development, implementation and monitoring the annual quality management and assurance plan in conjunction with other Economic self-sufficiency staff
Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems
Provide Quality Assurance support, Operational support and technical assistance through case reviews, completion of ad-hoc reports and review of data systems
Review and analyze performance data to determine policy and procedural strengths and opportunities
Performs other related duties as required
Qualification
Required
Four years or more of professional or nonprofessional experience in Human Resources, Staff Development, Contract Management, Project Management, Process Improvement, Data Analysis, or health, social, and economic rehabilitative programs
OR a bachelor's degree or higher from an accredited college or university can substitute for the experience
OR 120 semester hours or 180 quarter hours can substitute for the experience
Minimum of three years of case processing experience determining eligibility in programs related to Economic Self Sufficiency (ESS) with the Florida Department of Children and Families
Possess a valid driver license
Must be able to lift 25lbs or more
Must be willing to travel
Knowledge of the organization's mission, vision, and functions, and how its social, political, and technological systems work and operate effectively with them
Develop and maintain data sources for the purpose of running queries and developing reports as needed
Knowledge of, and experience in, the public assistance programs administered by Economic Self Sufficiency including Temporary Cash Assistance (TCA), Food Assistance (FA), Medicaid (FMED), and Refugee Assistance Program (RAP)
Knowledge of various computer systems used within the ESS Program including FLORIDA, Worker Portal, People First, MES, FLMMIS, ESS Online Data & Reports, ESSI Online Quality Management System and Power BI/Analytics
Knowledgeable of methods for compiling, organizing, and analyzing data for the purpose of preparing the agency's business plans, business plan spreadsheets, and other reports as needed
Organizes work products, sets priorities, determines short or long-term goals and strategies to achieve them
Monitors and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts
Knowledge of program policies and procedures as mandated by federal, state, and local governing agencies
Demonstrates ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Knowledge of and ability to use Microsoft Excel, PowerPoint, presentation software and A/V equipment preferred
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Preferred
Experience with using Microsoft applications/products such as Word, Excel, PowerPoint, Visio, Project, and/or SharePoint to produce reports, project documents, and process flow diagrams
Experience related to creating queries and stored procedures in an SQL Database
Knowledge of computer programming language
Have at least one-year ESSII or above experience
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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