BioProcure, LLC · 10 hours ago
Product Implementation Manager
Burlington, MA
Full-time
Hybrid
Senior Level
$105K/yr - $115K/yr
5+ years expBioProcure, LLC is a trusted eProcurement partner focused on supporting early-stage and growing life sciences companies. The Product Implementation and Catalog Manager is responsible for the successful implementation of supplier e-commerce integrations and optimizing the catalog environment, ensuring seamless product integration and client satisfaction through effective project management and collaboration with cross-functional teams.
Procurement
Responsibilities
Manage End-to-End Implementation Process: Develop, document, and refine a repeatable and scalable process for delivering implementations on-time and with high quality
Implementation Project Management: Author and track against detailed project plans that include scope, timelines, resources, and risk mitigation as appropriate
Primary Implementation Touchpoint: Demonstrate a high-level of professionalism and customer centricity as the primary technical implementation touchpoint for Prendio’s supplier base
Implementation Troubleshooting: Work across product, engineering, sales and account management to solve implementation problems as they arise and ensure the successful delivery and ongoing performance of Prendio punchouts
Daily Management: Define and maintain a KPI framework, tracking punchouts uptime, implementation timelines, and ongoing punchout performance
Smooth Transition from Sales to Account Management: Ensure a smooth transition from sales through implementation and into account management
Documentation: Document implementation processes, best practices, and knowledge base articles
Qualification
Required
Bachelor's degree in a relevant field such as Management Information Systems, Information Technology, or a related discipline
5+ years of experience in product implementation, project management, or a similar client-facing role
Strong technical aptitude and experience with e-commerce B2B integrations including but not limited to APIs, EDIs, etc
Strong grasp of cXML standards and a demonstrated ability to understand and explain technical concepts related to cXML
Experience maintaining a large eCommerce hosted catalog
Proven ability to manage multiple projects simultaneously and prioritize tasks effectively
Experience with project management methodologies and project management software
Excellent communication, interpersonal, and presentation skills
Demonstrated problem-solving skills and the ability to work independently and as part of a team
Proficiency in documenting processes and creating training materials
Customer-centric mindset with a focus on delivering high-quality service and achieving client satisfaction
Preferred
Experience with our company's products or industry is a plus
Benefits
Blue Cross Blue Shield Health Insurance - 100% of employee premiums paid.
BCBS Dental insurance - 100% of employee premiums paid.
VSP Vision Coverage - 100% of employee premiums paid.
Flexible Spending Account Healthcare
Health savings account with employer contribution
401K/Roth 401k
Paid holidays.
Paid vacation/Unlimited PTO
Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance, and more
Company
BioProcure, LLC
BioProcure aims to keep researchers in the lab - doing science! We partner with startup biotechs by providing services designed to streamline the entire procure-to-pay process, implement internal controls, and obtain savings.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nicholas Day
Chief Financial Officer
Gina Cloutier
Procurement Team Lead - CPOS
Recent News
2024-01-03
Company data provided by crunchbase