BigCommerce · 11 hours ago
Business Operations Analyst I
Austin, TX
Full-time
Hybrid
Entry Level
$50K/yr - $75K/yr
3+ years expBigCommerce is a leader in the e-commerce industry, aiming to empower businesses through their innovative, AI-driven commerce ecosystem. They are seeking a Business Operations Analyst I to conduct business analyses, improve processes, and support merchants in managing their accounts effectively.
Business DevelopmentE-CommerceEnterprise SoftwareSaaSSoftware
Responsibilities
Conduct business analyses to ensure Company & Financial Operations practices are consistent with the stated business model, mission, and standards, and that they are compliant with all applicable regulations
Where opportunities for improvement exist, collaborate to help build cost-effective processes and policies that will enable efficiency and effectiveness and will help attract new customers
Where processes and policies are updated, verify that results improve; where necessary, write updated process documentation, conduct training, and prepare automated reports showing the output of the updated process
Where mature processes do not exist: identify, recommend, implement, and test changes that will allow for scalable growth
Conduct research and analyze workflow processes to improve business procedures within Finance Operations, with an eye toward detecting and/or preventing potential failures, removing inefficiencies, and eliminating waste
Participate in cross-functional reviews of existing business processes and policies within the broader Company
Monitor practices to ensure they support improved productivity and revenue generation
Meet established metrics for response time and accuracy
Work with and monitor a broad spectrum of merchant activities, analyzing data and flexing your business acumen to identify opportunities for improved/increased revenue opportunities for BigCommerce
Work with merchants experiencing near-term delinquent Accounts Receivable issues to build payment solutions beneficial to both them and BC
As part of regular interactions with merchants, exercise your own judgment to proactively identify contract upgrade opportunities and pass lead recommendations to Sales partners
As part of ongoing monitoring of merchant activity, leverage activity data to identify high-growth customers and share leads with Sales partners
Execute on billing new and existing accounts, to include:
Review and execute SFDC cases for internal and external stakeholders
Analyze billing procedures and identify opportunities for improvement
Provide outstanding Billing execution to our internal and external customers
Respond to billing case requests while proactively keeping all stakeholders updated on the status of the issue
Work cross-functionally with Managed Account teams and Client Services, as well as other organizations towards timely and correct billing standards
Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude
Execute on collection on existing accounts, to include:
Primary responsibilities are to manage enterprise and partner collections for a set of accounts based on a collections strategy
Investigates and analyzes credit actions to assist with resolving outstanding items in a timely fashion. Facilitates projects, works with external and internal stakeholders
Researches and analyzes payment history/trends of all accounts
Prepares monthly reports showing delinquency trends and analyzing collection results
Execute on new contracts, to include:
Take deal parameters (product/pricing/terms) from Sales and format into a contract
Ensure that contract terms are consistent with Legal guidelines and that product/pricing information is within approved deal guidelines
Identify opportunities and engage Legal/Finance to ensure review and approval of any custom requests or other requests outside of guidelines
Document a contract that clearly identifies renewal/termination conditions and identifies upgrade and cross-sell opportunities
Proactively engage with customers on contract questions/issues to route to the appropriate teams for resolution in a timely manner
Understand contractual differences across both BC and Customer geographical locations to ensure compliance
Execute on provisioning new accounts, to include:
Take signed customer contracts and configure Customer Accounts with purchased Products/Services
Set up products using product-specific configuration parameters, use learned judgment to resolve inconsistencies in product interrelationships
Identify patterns in configurations which lead to introduction of new products and selling opportunities
Ensure all contract product control values are correctly set and configured
Other duties and responsibilities as assigned
Qualification
Required
3+ years professional experience, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company
Experience in Business Operations
A Bachelor's degree, or equivalent work experience
Familiarity with SaaS and Agile workflows and technologies
Familiarity with Salesforce, Zuora, Impartner, and Marketo
Familiarity with end-to-end process design, rollout, and project management
Proven record using operations expertise to improve efficiency and drive productivity
Hybrid - 3 days per week in office
Company
BigCommerce
BigCommerce is a SaaS provider for merchants running online businesses.
1001-5000 employees
H1B Sponsorship
BigCommerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (10)
2022 (27)
2021 (27)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$224.2MKey Investors
Goldman SachsNotable CapitalRevolution
2020-08-05IPO
2018-04-25Series F· $64M
2016-05-10Series E· $30M
Leadership Team
Russell Klein
Chief Commercial Officer
Recent News
Notable Capital
2026-01-20
EIN Presswire
2026-01-16
2025-12-18
Company data provided by crunchbase