N Street Village · 22 hours ago
Director of Shelter Operations
Washington, DC
Full-time
Onsite
Lead/Staff, Director/Executive
$80K/yr - $95K/yr
5+ years expN Street Village is seeking a passionate, strategic, and people‑centered Director of Shelter Operations to lead Patricia Handy Place for Women—one of DC’s most vital resources for women experiencing homelessness. In this key leadership role, you will provide strategic oversight and hands‑on leadership for shelter operations, ensuring high‑quality, trauma‑informed services while fostering a supportive work environment.
Addiction TreatmentAssociationHealth Care
Responsibilities
Oversee the planning, implementation, and evaluation of shelter programs to meet client needs and organizational goals
Ensure compliance with all funding, regulatory, and reporting requirements (DHS, TCP, Medicaid, and NSV)
Monitor program performance, analyze outcomes, and implement continuous improvements
Develop, manage, and monitor program budgets and resource allocation
Research funding opportunities to support sustainability and program growth
Stay informed on best practices, policy changes, and emerging trends in homeless services
Develop and implement protocols for crisis response and case management
Lead and facilitate staff trainings in trauma‑informed care, person‑centered planning, motivational interviewing, grief and loss, and stages of change
Ensure staff are well‑prepared to manage emergencies and complex client needs
Provide direct supervision and mentorship to Program Managers
Oversee hiring, onboarding, and performance management of program staff
Foster a collaborative, inclusive, and high‑performing team culture
Lead regular team meetings and conduct bi‑weekly one‑on‑one meetings with direct reports
Conduct regular audits and reviews to maintain service excellence and program integrity
Partner with the Director of Data and Evaluation to ensure data accuracy and compliance
Build and maintain strong relationships with community partners, government agencies, and funders
Represent the program at meetings, conferences, and community events
Qualification
Required
Bachelor's degree in Social Work, Psychology, or related field (Master's preferred)
Licensed Master's‑level candidates must obtain the highest applicable credential
Minimum 5 years of program management experience, including 2+ years of supervision
Strong knowledge of crisis intervention, stabilization, and case management principles
Excellent leadership, communication, and organizational skills
Strong cultural competence and ability to work with diverse populations
Proven ability to collaborate, problem‑solve, and resolve conflict
Highly organized with the ability to manage multiple priorities
Comfortable with data, reports, and learning new systems (MS Word, Excel, databases)
Independent, adaptable, dependable, and proactive
Confident public speaker with strong presentation skills
Benefits
Lead meaningful change for women in crisis
Work alongside passionate, mission‑driven professionals
Influence systems, policy, and service quality
Be part of a community committed to dignity, empowerment, and recovery
Company
N Street Village
Provides services for homeless women including a day center, night shelter, wellness center, addiction recovery programs
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.5MKey Investors
Citi Foundation
2024-09-24Grant· $0.5M
Leadership Team
Portia Robertson Migas
Interim Chief Executive Officer
Reginald Ray, MBA, MS
Chief Operating Officer
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