ServiceNow · 5 hours ago
Senior Director, Platform Architecture - Strat Tech/TMT/GSI
Santa Clara, CA
Full-time
Hybrid
Director/Executive
$206K/yr - $371K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers worldwide. They are seeking a Senior Director of Platform Architecture to define the vision for platform architecture across TMT and SI, manage a team of over 60 Platform Architects, and drive AI-powered transformation initiatives while ensuring alignment with business priorities.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Maintain deep industry expertise through close alignment with Major Area leaders across TMT and SI
Develop and enable high-performing Directors, Senior Managers, and Platform Architects to address complex, industry-specific challenges in technology partnerships, telecommunications transformation, and SI co-delivery programs
Actively engage with Major Area organizations to ensure architectural strategies for resourcing and talent deployment remain aligned with market trends, customer needs, and organizational priorities
Drive thought leadership, reference architectures, and industry playbooks specific to strategic technology accounts, telecommunications infrastructure, and global system integrator partnerships
Manage multiple Directors and Senior Managers with responsibility for coaching, performance assessment, career development, and quality oversight across 60+ Platform Architects
Attract, recruit, and hire top talent for Director, Senior Manager, and Platform Architect roles, leveraging technology industry and telecommunications networks
Proactively manage pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth across technology and telecom portfolios
Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes
Drive AI tooling opportunities to increase job satisfaction, process efficiency, and collaboration between Platform Architecture and Expert Services teams
Monitor and adjust staffing plans and skillsets to maintain alignment with Major Area priorities and rapidly evolving technology landscape
Embed customer-first mindset and foster continuous learning, especially in AI, automation, and platform innovation
Build welcoming culture that embraces and models ServiceNow's core values
Influence Impact product roadmap by identifying and communicating customer insights, emerging architecture patterns, and opportunities for innovation leveraging AI and new technologies
Serve as executive sponsor for major modernization initiatives, enterprise-scale digital transformations, and complex co-delivery programs with System Integrator partners
Foster culture of continuous improvement and technical excellence, empowering teams to experiment, learn, and adopt best practices that advance organizational capabilities
Build strategic partnerships across Customer Outcomes, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale
Ensure Platform Architects deliver architectural guidance across full customer lifecycle: strategic roadmaps, solution design, deployment oversight, optimization initiatives, and ongoing technical governance
Define how Platform Architects provide architectural oversight and guidance for Expert Services-led implementations, ensuring technical excellence and platform best practices through Config Assist and new Impact offerings
Collaborate with Expert Services Workflow leaders to build seamless delivery experiences integrating Impact advisory capabilities with ES professional services execution
Drive Platform Architect technical fluency and delivery excellence to guide complex implementations while maintaining clear role differentiation from hands-on implementation work
Collaborate with GTM teams to define strategy for leveraging Platform Architecture within pre-sales motions and strategic deal pursuits
Advocate ServiceNow best practices, AI-powered capabilities, emerging industry use cases, and industry-aligned accelerators
Support pre-sales motions with guidance on customer technical readiness and solution architecture for complex transformations
Own key business metrics including customer satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution
Manage revenue targets, team utilization, margin performance, and operational expenses for Platform Architecture organization
Collaborate with Finance and Operations business partners to forecast capacity, manage headcount plans, and optimize resource deployment
Qualification
Required
10-15+ years in consulting, digital transformation, or enterprise architecture leadership
5+ years managing multi-level teams including Directors and Senior Managers in distributed organizations
Proven track record building and scaling technical teams from 30+ to 100+ professionals
Deep expertise in Strategic Technology ecosystems (cloud platforms, enterprise software, hyperscalers) OR Telecommunications/Media/Technology industries (5G, network infrastructure, digital platforms)
Strong experience managing System Integrator partnerships at scale (Accenture, Deloitte, Big 4, GSIs)
Demonstrated ability to engage and influence C-suite executives (CIO/CTO/CDO) across Fortune 500 enterprises
Deep understanding of AI, automation, data architecture, and emerging technology trends
Experience shaping enterprise operating models, digital transformation programs, and platform strategies
Strong business acumen including P&L management, financial planning, and operational metrics
Preferred
Expertise in ServiceNow platform and multiple product suites preferred
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
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Company data provided by crunchbase