A-Line Staffing Solutions · 16 hours ago
ACH Operations Associate (164304)
Johnston, RI, US
Full-time
Onsite
Mid Level
$20/hr - $20/hr
3+ years expA-Line Staffing Solutions is seeking an ACH Operations Associate to join their team in Johnston, RI. This role is responsible for supporting daily ACH origination and receipt processes, ensuring accurate and timely processing in accordance with NACHA service-level agreements while maintaining a customer-centric approach.
Human ResourcesInformation Technology
Responsibilities
Monitor and manage a shared ACH operations mailbox
Identify request types from external financial institutions and internal partners
Track, document, and manage cases using Salesforce
Handle requests including unauthorized transaction reversals and account recoupment
Perform tasks primarily associated with Receiving Depository (RDFI) functions
Research and resolve internal and external ACH account inquiries
Provide direct phone and email support to corporate customers and internal staff
Ensure case completeness and proper documentation
Stop payments when required and follow established procedures
Support the team in meeting daily and monthly deadlines tied to NACHA SLAs
Use KPIs to measure productivity and ensure efficiency
Complete primary responsibilities accurately and efficiently to take on additional tasks as needed
Adhere to bank policies, departmental procedures, and professional standards
Participate in comprehensive training on all ACH operational tasks
Support additional initiatives, including the EPP migration project
Willingness to cross-train and learn more complex functions on the Origination side of ACH operations
Qualification
Required
3–5 years of financial operations or back-office experience required
Strong attention to detail and ability to perform repetitive tasks accurately
Excellent written and verbal communication skills
Strong time management and prioritization skills
Reliable attendance and punctuality are essential
Ability to thrive in a fast-paced, SLA-driven environment
Strong team player with a willingness to learn and take on additional responsibilities
Proficient keyboarding skills with speed and accuracy
Preferred
ACH experience is helpful but not mandatory
Associate's Degree preferred
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase