DataBank · 6 hours ago
Technical Support Engineer 2 (Remote)
United States
Full-time
Remote
Mid, Senior Level
5+ years expDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Technical Support Engineer 2 will provide system management and monitoring, troubleshoot various issues, and assist in documentation and training within the Tier 2 Technical Support team.
ConsultingInformation TechnologyRisk Management
Responsibilities
Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud
Perform maintenance activities within the VMware platform
Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus
Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat- prevention settings
Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
Troubleshoot network issues related to routing, firewalls and Load Balancers
Helping create and maintain team standards, policies and procedures
Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion
Provide technical assistance to DataBanks customers for the support and management of Windows and Linux Servers
Assist with deployment and maintenance of diverse client systems including Windows and Linux systems
Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment
Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes
Identify and implement efficiencies to daily processes and procedures
Responsibilities will include participation in an 'on call' rotation and provide after-hours availability
May perform other duties and responsibilities that management deems necessary from time to time
Qualification
Required
5+ years of experience required in the Information Technology field
3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
Experience supporting Microsoft products including SharePoint, Office365 and SCCM
Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting
3 + years of experience with Microsoft SQL and Microsoft IIS services
Scripting experience with Python, PHP or PowerShell is required
Experience with MySQL, Apache and Cold Fusion
Fundamental Backup and Patching knowledge
Excellent troubleshooting, problem-solving and organizational skills
Superior customer service skills
Project management oriented with ability to lead project planning through implementation
Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
Detail orientation, and the ability to record, organize, and communicate
Ability to work flexible schedules when required
Ability to multitask and appropriately prioritize duties
A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams
Occasional travel may be required
Preferred
Experience with Ansible a plus
Palo Alto Networks and Panorama experience being a strong plus
Benefits
Health, Vision, and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks' Paid Time Off and Paid Holiday
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Kevin Ooley
President & CFO
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase