By Light Professional IT Services · 6 hours ago
Customer Service Representative, Jmn (Eastern Range)
Patrick AFB, FL
Full-time
Onsite
Mid Level
3+ years expBy Light Professional IT Services is seeking dedicated and talented IT professionals as part of the Full Spectrum Operations (FSO) team. The Customer Service Representative Associate will provide technical assistance, troubleshoot equipment malfunctions, and maintain effective customer communications.
GovernmentInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The Customer Service Representative Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
Maintains effective customer communications and relations
Under general supervision the Customer Service Representative Associate shall
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices
Work is checked since errors may cause delay or expense
May assist and train less experienced personnel
This position requires afterhours/weekend telephone support on a rotating basis
Qualification
Required
High School plus advanced training, and 3 - 4 yrs. of experience
This position requires afterhours/weekend telephone support on a rotating basis
Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
Course Completion certification for Microsoft Windows 10
Active DoD Secret Clearance
Company
By Light Professional IT Services
BY LIGHT Professional IT Services is a provider of IT, cloud, cyber and infrastructure solutions to the US Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-31Acquired
Leadership Team
Bob Donahue
CEO By Light
Mike Bowser
Chief Operating Officer
Recent News
2026-01-07
2025-12-01
2025-10-09
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