Hudson Valley Credit Union · 4 hours ago
Director Retail Operations
Poughkeepsie, NY
Full-time
Onsite
Mid, Senior Level
5+ years expHudson Valley Credit Union is currently recruiting for the position of Director of Retail Operations. The role involves engaging and developing teams, leading branch operations, and improving operational processes to meet organizational goals.
BankingCreditFinancial ServicesInsurance
Responsibilities
Engage and develop the QC and Float Pool Supervisor, the Branch QC Analyst Team and the Float Team. Meet at least monthly with direct reports to provide performance feedback and leadership guidance. Obtain employee feedback and discuss career pathing. Complete annual performance evaluations for direct reports
Lead the Quality Control Group to ensure proper review of Branch and Outbound activities. Ensure teams review meets the standards of all regulatory agencies. Analyze front-line processes and implement improvements that will enhance the member experience, create efficiency, relieve operational burden, improve branch results and protect the soundness of the CU
Participate on cross-functional teams that implement new products, services and processes to ensure efficiency and member service are the primary focus
Create and approve operational procedures for branch administration. Recommend and implement Lean initiatives and improvements. Calculate, evaluate and report cost/benefit and return on investment analyses of approved projects
Develop a continuous improvement culture across the branch network. Oversee branch activities and employee interactions through the Branch QC Analysts to identify employee pain points and barriers to high quality member service
Manage assigned vendors that support the Retail Network and ensure strong understanding of their systems
Responsible for gathering and analyzing operational reports. Work with internal stakeholders. Identify and make recommendations to support lean initiatives across the branch network. Collaborate with the Regional Managers, the Director of Outbound and Contact Center to ensure clear and consistent communication with staff across the Retail Network
Oversee use of the branch workforce management system and the creation of efficient branch schedules and allocation of branch staff, including the float team. Oversee in-branch audit schedules to ensure randomness and completion
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism
Responsible for regular and predictable attendance including punctuality
Qualification
Required
Bachelor's Degree or at least 2 years equivalent experience for each undergraduate year not completed is required. Undergraduate degree cannot substitute for minimum number of years of experience
Valid drivers licence is required
Minimum 5 years management and leadership experience in a financial institution with direct responsibility for management teams is required
Minimum 3 years experience in banking or credit union industry is required
Preferred
Sales management and employee development experience is preferred
Benefits
Base & Variable Pay Structures
Paid Personal, Holiday & Volunteer Time Off
Professional Development & Training
Student Loan Repayment & Tuition Reimbursement Programs
Medical, Dental & Vision Coverage
401(k) With Employer Match & Non-Elective Employer Contribution
Life, Short-term & Long-term Disability Insurances
Discounted Loan Rates & Fees
Company
Hudson Valley Credit Union
Hudson Valley Credit Union offers online banking, insurance and financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Johanna Robbins
Deputy Chief Financial Officer
Recent News
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2024-04-06
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