AMISEQ · 13 hours ago
Risk Analyst
Plano, TX
Contract
Hybrid
Entry Level
2+ years expAMISEQ is seeking a Risk Analyst who will be responsible for managing complex inquiries related to fraud and financial discrepancies. The role involves analyzing customer information to identify fraud patterns, maintaining records of investigations, and collaborating with teams to improve risk detection tools.
AnalyticsCyber SecurityInformation TechnologyProfessional Services
Hiring Manager
Ajit Maurya
Responsibilities
Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences
Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs)
Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools
Qualification
Required
Strong problem-solving and decision-making abilities
Ability to identify, research, and analyze complex issues
Exceptional time management skills
Ability to work under tight deadlines while prioritizing tasks to meet SLAs
Manage 50+ complex inbound inquiries daily
Perform deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Serve as a calm, empathetic voice for merchants facing stressful financial holds
Maintain meticulous records of investigations and actions taken
Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for risk detection tools
2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech
Strong commitment to customer service and customer empathy
Demonstrated efficiency and a strong work ethic when handling inbound phone queues
Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics
Exceptional analytical and critical thinking abilities, with a keen eye for detail
Strong organizational skills, capable of managing multiple tasks simultaneously
High integrity and ethical standards in all work performance
Effective collaboration and teamwork skills
Eagerness to learn and adapt to new technologies and processes
Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time
Proficiency with G-Suite and other relevant software applications
Experience with Salesforce, LexisNexis, or specialized Fraud platforms
Company
AMISEQ
AMISEQ focuses on cybersecurity, intelligent automation, analytics and IT consulting services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nilesh Jadhav
CEO
Recent News
TechAfrica News
2025-07-19
Company data provided by crunchbase