Outten & Golden LLP · 9 hours ago
Desktop Support Technician
New York, NY
Full-time
Hybrid
Mid Level
$39/hr - $44/hr
4+ years expOutten & Golden LLP is seeking a Desktop Support Technician based in their Oakland office. The successful candidate will provide support for IT incidents, service requests, onboarding and offboarding processes, and user training, ensuring efficient operation of the Firm’s desktop environment nationwide.
ConsultingLegal
Responsibilities
Provide day-to-day support for hardware, software (both cloud and on-premises), printers, and video conferencing equipment, ensuring functionality across Windows 11 and macOS environments
Set up and troubleshoot video and audio conference systems including Microsoft Teams and Zoom, maintaining seamless connectivity for meetings and firm operations
Respond to IT incidents and service requests, handle system tickets and tier 1 security requests, and keep detailed records in the IT ticketing system. Update and close tickets in a timely manner
Escalate tickets to senior members of the team as necessary and work with them to resolve the incidents
Perform remote troubleshooting for devices, including iOS, using phone, email, shared desktop, and Microsoft Teams. Should have basic knowledge of cloud-based remote connection tools
Monitor network connectivity and resolve related issues to ensure uninterrupted firm operations
Manage Windows Server 2016–2022, 2FA systems, Active Directory, and security groups
Create and update documentation for security compliance, audit policies, desktop configurations, IT procedures, and service records; enforce IT security policies and conduct monthly security audits
Facilitate onboarding and onboarding processes, image devices with Microsoft Intune and AutoPilot, and assist with testing new software and applying system patches
Always Keep updated assets inventory of all devices in the Oakland office
Work closely with cross-functional teams, including attorneys, data scientists, and other developers, to understand requirements and deliver high-quality support and solutions
Proactively assume other duties as necessary, including moving and lifting of IT equipment
The person in this full-time role will report directly to the Firm’s Senior IT Manager and will be expected to be physically present in the office four days per week
Qualification
Required
You hold a CompTIA A+, Network+ Certification, or equivalent
You have a minimum of four years of experience with cloud phone systems, MDM Solutions, Microsoft Intune, Entra ID, and Imaging & Software Development at a professional services firm (law firm preferred)
You possess a working knowledge of IT Policies and Procedures
Expertise in Microsoft Office Suite including Outlook/Office 365, One Drive, Server 2016 through 2022, 2FA software and procedures, Active Directory and Security Groups, as well as warehousing concepts and practices
Basic understanding of user, folder and access permissions on prem and cloud-based applications
Knowledge of Distribution lists, Teams Groups and Exchange Admin Center
Basic understanding of networking and VPN
You take ownership of projects and follow through on their completion
You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work
You possess a strong customer service orientation and ability to work well within a team, able to establish and maintain strong working relationships
You express yourself verbally and in writing clearly and concisely
You proactively communicate the status of your work and share updates with colleagues when necessary
You ensure that your work is mistake free
You are versatile and able to respond quickly and positively to shifting demands and opportunities
You are comfortable in an environment where your responsibilities may vary from day to day
You demonstrate a 'no job too big, no job too small' attitude, and take a collaborative, team-focused approach to rejuggling priorities and contributing to Firm tasks
You are comfortable balancing tasks of varying levels of urgency and complexity and work well under pressure
You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters
You are enthusiastic and passionate about our commitment to advocating for employee rights
You thrive when your work is connected to purpose
Preferred
Bachelor's degree preferred but not required
Benefits
Healthcare benefits
Company
Outten & Golden LLP
Outten & Golden is a law firm specializing in employment law.
51-200 employees
H1B Sponsorship
Outten & Golden LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Marcus Hahn
Chief Financial Officer
Anna Thea Bridge
Chief Operating Officer
Recent News
bloomberglaw.com
2024-11-12
Company data provided by crunchbase