Beckman Coulter Diagnostics · 18 hours ago
Sr. Manager, Service Operations Business Analytics (Supply Inventory Forecasting, Power BI)
Chaska, MN
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $160K/yr
12+ years expBeckman Coulter Diagnostics is a global leader in clinical diagnostics, committed to innovating for tangible impact in life sciences and biotechnology. The Sr. Manager, Service Operations Business Analytics will partner with leadership to deliver service strategy, strengthen operational performance, and improve PSI forecast accuracy through strategic business analytics and project leadership.
BiotechnologyHealth DiagnosticsLife ScienceManufacturing
Responsibilities
Drive service strategy execution and translate priorities into measurable outcomes providing input on and maintaining key performance indicators that measure team performance across service delivery, PSI accuracy, and revenue-impacting programs; Own operational rhythms including monthly operating calendar, reviews, and KPI governance, providing templates; capturing decisions, improvements required, and follow-ups
Own the PSI forecasting process, partnering with National, Solution One, and Manufacturing teams
Lead analytics, dashboards, and visual management to support field service and applications with PowerBI / OBI/ ServiceMax linked dashboards; Model field service capacity and demand in partnership with Service Operations Sr. Data Scientist, Service Directors, HR and Global Professional Development to forecast staffing needs and communicate impact
Manage and execute high‑visibility programs/projects using DBS and structured project management including acting as liaison with Global Service Enablement and IT to roll out new service software/tools that improve productivity and quality
Support the Director of Service Operations with day-to-day operational needs and executive level updates, maintaining flexibility in projects and responsibilities as priorities and initiatives shift throughout the year
Qualification
Required
Bachelor's degree with preference for 14+ years' experience; Master's with preference for 12+ years' experience; Doctorate with preference for 9+ years' experience
Advanced proficiency in Excel, Power BI, OBI, and ServiceMax; Salesforce/Oracle familiarity or other similar platforms is a plus
Proven process improvement and project leadership with sustained results utilizing DBS fundamentals or other similar lean tools
Experience in Service/Sales Commercial Operations & Analytics in diagnostics/healthcare
PSI/demand‑supply planning experience including forecasting and scenario modeling
Cross‑functional S&OP‑style cadence is a plus
Ability to structure and conduct analyses that drive executive‑level recommendations
Strong problem‑solving, communication, and collaboration capabilities across functions
Ability to travel – 25% travel overnight to attend kaizens, leadership reviews, supplier/partner meetings, or field site visits
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase