Knox Services · 16 hours ago
Client Service Representative/ Office clerk
Santa Ana, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrKnox Services is a provider of litigation support and document management services. They are seeking an entry-level Client Service Representative to support the records retrieval department in collecting various legal documents and ensuring timely communication with clients and facilities.
ConsultingInformation Technology
Responsibilities
Provide daily status/updates to various clients via phone, emails, memos, and e-faxes
Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters
Prepare and send out new serve documents daily for service
Consult with clients and staff to issue/reissue new requests
Match, review, and process records and documents based on requested parameters of subpoenas and authorizations
Issue payments, obtain and provide additional information/documents to custodians so they can process requests
Close and notify all parties of orders that are being canceled, reissued, or received objections
Input status/codes in our proprietary software to ensure information for each order is up to date
Perform other job duties as assigned by Management
Qualification
Required
High School diploma or GED
Office experience is desired
Experienced in good customer service and professional phone knowledge and etiquette
Experience receiving and making a high volume phone calls
Strong organizational skills
Strong ability to multitask and prioritize work effectively, while remaining calm under pressure
Understanding of computers and Microsoft Office Products (Word and Outlook)
Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
Data Entry skills/typing 40-60 WPM
Benefits
Health
Dental
Vision
FSA
PTO
Paid holidays
401K plan
Company
Knox Services
Knox Services is a legal services company providing document hosting services.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase