Cranial Technologies, Inc. · 6 hours ago
IT Help Desk Technician
Tempe, AZ
Full-time
Onsite
Entry Level
$40K/yr - $55K/yr
1+ years expCranial Technologies is the only company in the world dedicated to researching, diagnosing, and treating plagiocephaly. They are seeking an IT Help Desk Technician to assist end users with technical issues, support computer system configuration, and manage projects as assigned.
Medical Device
No H1B
Responsibilities
Assisting end users with issues that will come in via phone, ticketing system, or teams chat
Response to emergent situations
Imaging and configuration of new computer systems
Support is provided over the phone, Teams chat and remote desktop connections
Documentation of work within our ticketing system
Assist in creation and updating knowledge base articles
Contact vendor technical support for warranty and repairs
Help maintain software and hardware inventory
Provide telephone and remote support to end-users
On call as needed (in general, one week each month and we receive few calls during off hours)
Assist with other technology projects as assigned
Ensure HIPAA compliance is maintained
Qualification
Required
Experience supporting Windows 10/11
Familiarity with imaging
Setup of new computers as well as break/fix support
Active Directory / Entra ID knowledge
Troubleshooting of network connectivity
Documentation of work within our ticketing system
Assist in creation and updating knowledge base articles
Contact vendor technical support for warranty and repairs
Help maintain software and hardware inventory
Provide telephone and remote support to end-users
On call as needed (in general, one week each month and we receive few calls during off hours)
Assist with other technology projects as assigned
Ensure HIPAA compliance is maintained
1-3 years of recent, similar experience
Proficient knowledge of all desktop hardware, software, and applications
Excellent problem-solving skills
Ability to multitask, prioritize, and accomplish all given tasks in a timely manner
Professional demeanor with a positive attitude
Superior customer service and communication skills
Ability to thrive and contribute to a positive team environment
Must be self-motivated
Ability to lift 50lbs
Preferred
Office 365 management experience is a plus
A+ certification is a plus
Associate degree in information technology or related field highly desired
Benefits
Medical, Vision, and Dental Insurance
401k Retirement Plan with a Company Match
5 Weeks Paid Time Off + 7 Paid Company Holidays
Life Insurance
Short/Long Term Disability Insurance
Company
Cranial Technologies, Inc.
Cranial Technologies® is the leading global provider for the treatment of infants with plagiocephaly (flat head syndrome).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Cable
Chief Operating Officer
Jane Renae Devine
Executive Assistant to Chief Executive Officer
Company data provided by crunchbase