SymphonyAI · 4 hours ago
SaaS Onboarding Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expSymphonyAI Media is now hiring a SaaS Onboarding Analyst to join their team. The role involves onboarding new client data, managing customer relationships, and ensuring satisfaction during the onboarding process while utilizing strong analytical skills.
Artificial Intelligence (AI)Consumer GoodsFinancial ServicesIndustrial ManufacturingInformation TechnologyMachine LearningMedia and EntertainmentRetailSoftware
Responsibilities
Customer Onboarding: Work directly with customers to onboard them onto our SaaS platforms, ensuring seamless integration and transition
Process Documentation: Document unique and detailed processes for each customer to ensure business continuity and smooth transitions
Data Analysis: Analyze information gathered from multiple sources, breakdown high-level data into detailed insights, and transform data into the needed formats
Timeline Management: Meet multiple customer timelines and deadlines; proactively communicate delays or issues to both customers and management
Collaboration with Engineering: Coordinate with the Engineering team on new and custom functionality for new customers, ensuring customer needs are met
User Acceptance Testing: Perform user acceptance testing associated with new and custom functionality to ensure it meets the customers’ requirements
Customer Support: Pre- and post-production assistance with inquiries from the customer and internal teams, providing expert advice and solutions as needed
Special Projects: Participate in special projects and perform other tasks as required
Qualification
Required
Intermediate to advanced Excel proficiency
Basic SQL query skills
2+ years' experience in a data analyst role, ideally at a SaaS company
Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues
Excellent verbal and written communication skills; able to clearly communicate with internal team members and customers alike
Business process analysis and application development skills are useful
Knowledge of cloud-based technologies and APIs to integrate customer systems with our products is a plus
BA/BS degree or applicable work experience
Company
SymphonyAI
SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors
1001-5000 employees
H1B Sponsorship
SymphonyAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-01Seed
Leadership Team
Sanjay Dhawan
Chief Executive Officer
Pushpraj Shukla
Chief Technology Officer
Recent News
2026-01-16
Company data provided by crunchbase