RxBenefits, Inc. · 6 hours ago
Senior Workforce Analyst
United States
Full-time
Remote
Senior Level
$80K/yr - $100K/yr
5+ years expRxBenefits, Inc. is seeking a Senior Workforce Analyst to support the Account Management functions within their GTM organization. This role involves strategic workforce planning and operational analytics to ensure effective resource allocation and client service consistency.
FitnessHealth Care
Responsibilities
Maintain and update AM book of business assignment records (for service model and team assignments) with precision and transparency
Partner with leadership to forecast staffing needs and identify coverage gaps
Support variable compensation documentation and validation for accuracy and fairness via audit reporting on specific KPIs and metrics
Monitor and report on service consistency metrics across AM teams, including insights and trends – in collaboration with Revenue Operations Analytics and Insights team and Corporate Analytics team
Collaborate with Finance and HR to align workforce data with organizational goals
Provide recommendations for optimizing team structure and resource allocation
Build analyses to transform data into actionable business insights and action plans, informing account management strategies and client retention efforts
Gather and synthesize internal and external data sets related to process improvements, program changes, and industry trends
Analyze AM performance metrics to recommend improvements in client relationships, internal processes, and cross-functional efficiencies
Provide reporting, analysis, quality checks, and review of job aids, and data sets as needed
Assist with seasonal contractor identification, training, and dashboard/process development to ensure quality output (as required)
Work collaboratively within delivery teams and engage stakeholders at all levels
Serve as a subject matter expert (SME) on analysis-related projects for AM, including creating job aids and executing training
Proactively communicate roadblocks and identify enhancements to documentation, processes, and data
Qualification
Required
5+ years Analyst or analytics experience required
Experience in client-service or account management required
Salesforce or other CRM experience required
Proficient in MS Office (Word, Excel, Outlook); advanced Excel skills (Macros, VLOOKUP, etc.) required
Strong analytical and critical thinking skills with a client-focused mindset
Ability to adapt to change and manage shifting priorities
Excellent communication skills, both written and verbal
Demonstrates professionalism and a positive image internally and externally
Ability to read, analyze, and interpret industry policies and contract documents
Preferred
Bachelor's degree preferred
3+ years Healthcare / Pharmacy industry experience preferred
Experience with reporting tools (QLIK, Power BI) preferred
Experience as Workforce Analyst, Manager or lead analyst strongly preferred
Benefits
Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it most
Company
RxBenefits, Inc.
RxBenefits is a health and wellness company that provides pharmacy benefits and administration services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Great Hill Partners
2020-12-01Private Equity
2016-01-12Private Equity
Leadership Team
Wendy Barnes
Chief Executive Officer
Kat Magnuson
Leadership Development Partner
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