MetroStar · 1 day ago
Service Desk Technician (6321)
Washington, DC
Full-time
Onsite
Entry, Mid Level
$87K/yr - $115K/yr
2+ years expMetroStar is a company dedicated to building exceptional teams and delivering top-notch technology services. As a Service Desk Technician, you will manage and maintain server infrastructure while ensuring the reliability and performance of systems that support enterprise security monitoring and operational services.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityInformation TechnologyMachine LearningManagement ConsultingMobileSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage and maintain server infrastructure that supports enterprise security monitoring, SIEM, vulnerability management, and network monitoring platforms
Install, configure, harden, and patch operating systems supporting tools such as Splunk, ArcSight, SolarWinds, Tenable Nessus, and related security platforms
Monitor system health, performance, storage, and capacity for log ingestion pipelines and security data platforms, proactively addressing performance or availability issues
Support vulnerability management infrastructure
Troubleshoot system- and platform-level issues impacting security monitoring, logging, and incident detection, performing root cause analysis to prevent recurrence
Collaborate with Systems Engineers and SOC teams to ensure availability, reliability, and performance of security and network monitoring environments
Implement and maintain system-level security controls, configurations, and hardening in accordance with compliance requirements
Qualification
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Active TS/SCI clearance
2-4 years of System Administrator experience
Strong experience supporting Windows-based server environments in secure, mission-critical systems
Experience administering systems that support SIEM, log management, vulnerability management, or network monitoring tools
Familiarity with Splunk, ArcSight, SolarWinds, Tenable Nessus, Trellix, or similar enterprise security platforms
Experience with scripting and automation (PowerShell, Bash, etc.) for system maintenance and monitoring
Experience operating systems in DoD environments, including documentation and audit readiness
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holidays
Parental Leave and dependent care
Flexible work arrangements
Professional development opportunities
Employee assistance and wellness programs
Company
MetroStar
MetroStar is a leading provider of secure digital transformation and Artificial Intelligence (AI)-enabled solutions, specializing in delivering cutting-edge IT services to government agencies and defense organizations.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-12Acquired
Leadership Team
Robert Santos
President and Co-Founder
Recent News
Washington Technology
2025-11-14
2023-09-19
Company data provided by crunchbase