Copic Companies · 10 hours ago
Assistant Underwriter
Copic Companies is dedicated to improving medicine in the communities they serve, and they are seeking an Assistant Underwriter to support Underwriters with new business and policy renewals. The role involves performing customer support functions, processing new and renewal policies, and assisting with various administrative tasks.
Education
Responsibilities
Preparing, coordinating, issuing new and renewal policies and endorsements
Assist Underwriter(s) in monitoring accounts for past due activity and collections
Having a good understanding of all facets of the Website to provide support to insureds and third-party certificate holders as necessary
Understanding of data entry and scanning procedures
Issuing COIs
Answering phones and providing support for the main line and other department call queues
Testing of software upgrades and database changes as required
Special projects as assigned
Data entry including processing cancel/re-writes of policy coverage & policy issuance for all types of new and renewal medical professional liability policies
Process policy changes via endorsement (premium adjustments, adding and deleting insureds)
Compute premiums for renewals and endorsement premium adjustments
Maintain and track policy renewal status
Maintaining electronic policy files including printing into, labeling, and organizing all file documents
Assist Underwriters in monitoring accounts for past due activity
Produce and mail (email) correspondence to policyholders and agents
Correspond with insureds, and Copic service departments regarding policy changes, billing inquiries, or needed services
Respond to phone requests, adhering to Copic’s service standards
Credentialing issuance
Sorting of incoming mail
Other duties as assigned
Qualification
Required
1-2 years of office and/or customer service experience
High school diploma
Strong organizational skills
High quality of work without supervision
Excellent customer service with customers, agents, and employees
Ability to handle stressful situations professionally
Ability to multi-task effectively
Ability to collaborate with others
Attention to detail
Ability to maintain and preserve confidentiality
Ability to be an exceptional company representative
Preferred
Bachelor's degree
Related insurance experience
Benefits
Competitive wages
A comprehensive and highly sought-after benefits package
A great work environment with fun, friendly people who truly enjoy their work