Action Property Management · 21 hours ago
Resident Services Coordinator- The Beacon
San Francisco, CA
Full-time
Onsite
Entry Level
$30/hr - $31/hr
2+ years expAction Property Management, the premier choice for homeowner’s association management, is seeking a full-time Resident Services Coordinator to join their team at The Beacon in San Francisco. The role involves providing exceptional customer service to residents, managing inquiries and access systems, coordinating community events, and supporting the Community Manager with various administrative tasks.
CommercialProperty ManagementReal Estate
Responsibilities
Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests
Manage and maintain the community access system and resident registration records
Facilitate and oversee common area reservations, including processing applications and coordinating event logistics
Conduct daily property inspections, document issues, and generate work orders as needed
Act as a liaison between management and residents, ensuring smooth communication and issue resolution
Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates
Coordinate and attend HOA and community events to ensure seamless execution
Oversee invoice coding and assist with budget tracking
Manage all resident move-in and move-out procedures, including documentation and coordination
Assist maintenance and management teams with large-scale projects
Support the Community Manager in preparing board packets, board meeting materials, and presentations
Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports
Other duties as assigned
Provide administrative support including correspondence, scheduling, and meeting preparation
Draft and distribute agendas, notices, reports, and meeting minutes
Maintain vendor records, insurance documents, contracts, calendars, and websites
Coordinate and support Architectural Review Committee meetings and inspections
Assist with member services, respond to resident concerns, and issue access devices
Assist management with supervising, scheduling, and training front desk staff
Process accounts receivable, verify invoices, and prepare monthly delinquency reports
Conduct common area inspections and generate work orders
Perform other duties as assigned
Qualification
Required
High School Diploma or Equivalent
Minimum of 2 years of experience in property management, customer service, or HOA administration
Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software
Ability to multitask and manage competing priorities in a fast paced environment
Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively
Willingness to work occasional evenings or weekends for community events as needed
Minimum of 2 years of office experience
Excellent organizational, communication, and multitasking skills
Strong judgement, professionalism and customer service focus
Demonstrates confidentiality and diplomacy when handling challenging situations
Must be flexible and willing to work occasional overtime when needed
Preferred
College degree in business, real estate, or a relevant field is preferred
Property management, hotel, or related industry experience preferred
Benefits
Health insurance
401(k) matching
PTO plus sick time
Holiday pay
Your birthday holiday
Medical, dental, vision, pet insurance
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Company
Action Property Management
Action Property Management is a real estate company provides buying and selling services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Holbrook
CEO
Company data provided by crunchbase