State of Florida · 1 day ago
DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES
Tallahassee, FL
Full-time
Onsite
Senior Level
$60K/yr - $60K/yr
7+ years expThe Florida Department of Corrections is committed to providing innovative technology solutions and is seeking a Distributed Computer Systems Admin. This role involves leading a Service Desk team, providing technical support, and ensuring compliance with policies while enhancing customer satisfaction.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Lead the OIT Service Desk Distributed Computer Systems Specialist Team, providing phone and email support to users
Oversee specialists assisting with mainframe and LAN password resets, hardware and software troubleshooting, and resolving computer and mobile device issues
Serve as backup to the Data Processing Manager for the Service Desk team
Supervise incident and request management, including intake, tracking, resolution, communication, and reporting
Ensure timely and accurate customer service, handling escalated issues effectively
Recruit, train, mentor, and support Service Desk staff, conducting performance evaluations and managing training plans
Monitor compliance with policies, procedures, and service level agreements, addressing performance issues with progressive discipline
Analyze and report on team productivity and performance, implementing best practices to improve support and customer satisfaction
Qualification
Required
Must possess a high school diploma or its equivalent
Must possess seven (7) or more years of experience with Windows computing systems and software
Must possess previous supervisor experience
Preferred
Experience working in a high-volume 24/7 call center in a Help Desk or Service Desk environment
Experience in IT service desk operations, incident and request management processes
Experience with written documentation and reporting
Benefits
Paid vacation, sick leave, and holidays.
Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
Tuition-Free college courses.
Retirement Plans with the Florida Retirement System:
+ Pension Plan (Traditional Retirement Pension Plan)
+ Investment Plan (401(K)-Type Retirement Plan)
+ Deferred Retirement Option Program (Drop)
+ Deferred Compensation
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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