Prime Group Holdings, LLC · 9 hours ago
Director of Sales and Customer Service
Saratoga Springs, NY
Full-time
Onsite
Director/Executive
10+ years expPrime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and alternative real estate asset classes. They are seeking a Call Center Director to lead their contact center operations, enhance customer engagement, and drive sales performance.
Real Estate
Responsibilities
Work onsite and in person at our downtown Saratoga Springs, NY location, collaborating with over 40+ call center teammates in a fast-paced, customer- and sales-focused environment
Partner with key stakeholders to develop and execute strategic contact center initiatives that align with customer service and revenue generation objectives
Lead the day-to-day operations of the contact center to consistently meet and exceed customer satisfaction metrics and sales performance goals
Use data-driven insights and analytics to make informed staffing decisions, optimize workflows, and identify growth opportunities
Design and implement innovative customer engagement solutions that enhance overall customer experience while directly contributing to top-line sales growth
Lead and inspire a geographically distributed team, ensuring alignment with organizational goals for both service delivery and sales performance
Train and oversee supervisors to ensure all front-line agents are equipped with the tools, knowledge, and sales training needed to deliver exceptional service and drive conversions
Monitor system dashboards and case management reports to assess performance impact; proactively implement changes to improve efficiency and revenue outcomes
Champion initiatives that position the contact center as a key revenue driver and customer experience leader within the organization
Ensure support systems operate efficiently and are continuously improved to support seamless customer service and maximize sales opportunities
Qualification
Required
Bachelor's degree in business, finance or a related field
10+ years of job-related experience managing call center/contact center operations, with ideally 4 years of multi-site responsibility
Strong analytical skills and a love of metrics
Familiarity with best-in-class call center management principles, metrics and practices
Dynamic, results-driven leadership
Experience partnering with business stakeholders across geographies and functions to improve support
Advanced problem-solving skills to address complex and multi-faceted business problems; strong quantitative orientation
Familiarity with cloud-based Contact Center systems and solutions
Excellent organizational skills and ability to manage multiple projects in a fast-paced environment
Outstanding verbal and written communication skills
A desire to be part of a high-growth, transformational company that is manically focused on providing a great customer experience to enable growth
Call center: 10 years (Required)
Sales: 10 years (Required)
Ability to Commute: Saratoga Springs, NY 12866 (Required)
Ability to Relocate: Saratoga Springs, NY 12866: Relocate before starting work (Required)
Benefits
Medical, Dental, life, vision, short-term disability, and long-term disability insurance program
Paid vacation time; paid sick time; paid holidays
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Relocation assistance
Vision insurance
Company
Prime Group Holdings, LLC
Prime Group Holdings (also known as Prime Group) is a vertically integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, managing assets worth approximately $4 billion on behalf of a global investor base.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$156MKey Investors
Affinius Capital
2025-09-05Debt Financing· $156M
Leadership Team
Dimitrios Papiris
Chief Operating Officer
Doug Kotelly
Chief Investment Officer
Recent News
2025-09-12
Primega Group Holdings Limited
2025-05-17
Company data provided by crunchbase