YMCA of Northern Colorado & Southern Wyoming · 23 hours ago
Program Director of Membership - Lafayette
Lafayette, CO
Full-time
Onsite
Director/ExecutiveThe YMCA of Northern Colorado & Southern Wyoming is seeking a Program Director of Membership to provide leadership and training to the Customer Relations Specialist team. This role focuses on developing innovative programs to enhance member experience and retention while managing youth and family programs and ensuring high-quality service delivery.
Non-profit Organization Management
Responsibilities
Oversees and ensures proper implementation of front desk procedures and suggests updates and ways to improve procedures and communication efforts
Manages, directs, and coordinates youth and family programs and special events for their assigned location(s)
Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Manages and ensures completion of all required trainings for self and staff in Training Home, in addition to any required in-person trainings
Ensures high-quality programs and establishes new program activities
Expands programming within the communities in accordance with strategic and operating plans
Works with branch leadership teams to coordinate programming efforts to support family engagement and provide a high-quality family experience for members
Helps set goals for the membership staff to encourage membership growth and retention, and teamwork
Develops and maintains relationships with community partners, school administration, parent groups, and other organizations. Responds to all parent, member, and community inquiries in a timely manner
Assists in the marketing and distribution of program information, and may organize and schedule program
Other reports and duties as assigned
Qualification
Required
Minimum age of 21
Previous customer service, sales, or related experience
Excellent interpersonal and problem-solving skills
Ability to relate effectively to diverse groups of people from all community social and economic segments
Strong knowledge of computers and software, including Microsoft Office and Salesforce or similar software
CPR, 1st Aid, AED Certification, and Blood Borne Pathogens training obtained within association expectations timeframe
Preferred
Bilingual-English and Spanish
Benefits
Free Family Membership
Free and Discounted Programs
Generous retirement benefits - 12% after eligibility is met
Employee Assistance Program
Paid Vacation, Sick Days, and Holidays
Medical, Dental & Vision Insurance
Disability Benefits
Life Insurance
Childcare benefits of more than $5000 are considered taxable income and will be processed accordingly. Limitations and restrictions apply to some programs.
Company
YMCA of Northern Colorado & Southern Wyoming
Imagine going to work knowing that what you do each day positively affects the lives of the people in your community.
Founded in 1874
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Holstein
Chief Operating Officer
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