M Financial Group · 14 hours ago
Operations Services Specialist
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expM Financial Group is a community of leaders in the financial industry, committed to advancing the interests of their clients and communities. The Operations Services Specialist role involves processing technical brokerage and investment advisory account servicing requests while providing excellent customer service and support to Member Firms and their clients.
Financial ExchangesFinancial ServicesInsurance
Responsibilities
Provide world class service to Member Firms and clients, with timely accurate responses and proactive communication
Support Member Firms’ trading and/or account servicing requests
Serve as resolution contact and conduit between operations services, clearing/custody firm, and internal/external partners for Member Firms and clients
Assist Member Firms with developing solutions and recommendations for client needs
Review account paperwork for completeness and correct supporting documentation; request and work with Member Firms to obtain essential missing information
Assist Member Firms with investment advisory needs for accounts held at Custodians
Liaise/serve as intermediary with service teams at the Custodians
Troubleshoot time-sensitive issues, helping mitigate risk to Member Firms and Wealth Solutions
Process account service requests such as opening of new accounts, initiation of asset transfers, withdrawal requests, and account updates
Assist with creating and updating operational procedures
Participate in team-specific and department-wide projects
Perform other projects and duties as assigned
Qualification
Required
SIE, and Series 7, and 63 licenses, or must obtain licenses within 6 months of hire
Minimum of 2 years related work experience, including trading and/or operations knowledge
Fundamental knowledge of Broker/Dealer and Investment Advisory practices and processes with an understanding of financial planning and estate planning topics
Demonstrated ability to consistently meet deadlines and effectively set priorities
Excellent attention to detail and a high level of reliability
Well-developed interpersonal skills and the ability to establish and maintain effective working relationships with Member Firms, custodians, vendors, and colleagues
Proactive with sound judgment and strong problem-solving skills
Ability to communicate and work efficiently in high-pressure situations
Ability to maintain confidential, sensitive information
Demonstrated ability to make a positive contribution to teamwork within a business unit and organization
Company
M Financial Group
With more than 140 Member Firms located across the United States and in the United Kingdom, we are one of the nation's leading financial services design and distribution companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$13.22M2020-03-12Series Unknown· $8.44M
2014-03-20Series Unknown· $4.79M
Leadership Team
Michael Schoonmaker
SVP, Wealth Solutions, President and CEO of M Holdings Securities
Russell Bundschuh
President & CEO
Recent News
2025-11-11
Dallas Business Journal
2025-03-01
Company data provided by crunchbase