Dahl Consulting · 12 hours ago
Accounts Receivable Analyst (28903)
United States
Contract
Remote
Entry, Mid Level
$21/hr - $22/hr
2+ years expDahl Consulting is partnering with a global organization in the healthcare products and services industry to find an experienced Accounts Receivable Analyst. This role involves managing complex accounts receivable activities, resolving customer credit issues, and driving continuous improvement initiatives while collaborating with internal teams and external customers.
ConsultingHuman ResourcesInformation Technology
Hiring Manager
Matt Janes
Responsibilities
Lead end-to-end customer issue resolution management and analysis for assigned customers, researching payments, adjustments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans
Perform vigorous collection activities on past-due and delinquent accounts within established credit policies using phone, email, fax, and written communication
Partner with sales, customer service, transportation, POD, and other internal teams to resolve credit, returns, pricing, quantity, tax, and delivery-related disputes
Research and resolve customer payment deductions through detailed analysis, issuing adjustments for reconciliation or pursuing repayment as appropriate
Review and analyze customer orders based on credit policies, account status, and risk to release or maintain credit holds
Respond to inbound customer calls and proactively address credit and collection-related inquiries
Identify trends, recurring issues, and process gaps to improve customer satisfaction and support continuous improvement initiatives
Apply strong analytical skills using reporting systems and tools, including extensive use of Microsoft Excel, Power BI, and other data platforms
Lead or participate in short-term projects with defined objectives and deadlines, ensuring timely and accurate completion
Build credibility and trust with customers and internal partners through timely, accurate, and consistent issue resolution
Qualification
Required
Bachelor's degree from an accredited university (required), or bachelor's degree plus 2+ years of relevant customer-facing or accounts receivable experience
Demonstrated experience in accounts receivable, collections, customer service, and financial analysis
Strong understanding of financial statements, customer behavior, credit risk, delinquent accounts, deductions, payments, adjustments, and reconciliation
Ability to manage multiple priorities and timelines in a fast-paced environment
Self-motivated, proactive, and comfortable working in ambiguous situations where issues are not always straightforward
Strong organizational, communication, and customer-focused skills
Tech-savvy, with the ability to learn systems remotely and work across multiple platforms simultaneously
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Power BI
Experience supporting continuous process improvement and change management initiatives
Preferred
Experience with customer service and financial systems such as SAP, Salesforce, A Plus, or similar platforms
Demonstrated knowledge of negotiation, credit analysis, credit counseling principles, and risk management
Experience leading or contributing to Lean Six Sigma initiatives, cross-functional projects, or process improvement efforts
Exposure to operations, sales support, retail environments, and complex customer account structures
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase