Signal Tree Financial Partners LLC · 9 hours ago
Client Service Associate
Mayfield Heights, OH
Full-time
Onsite
Mid Level
$55K/yr - $75K/yr
3+ years expSignal Tree Financial Partners LLC is an independent Registered Investment Advisory firm committed to delivering high-quality, personalized financial advice and exceptional client service. The Client Service Associate will support Senior Financial Planners and ensure a seamless client experience through a combination of administrative and customer service skills.
Financial Services
Responsibilities
Client Interaction: Friendly, professional correspondence by phone, email, and written communication. Including informing when transactions and actions have been completed, support usage and maintenance of client portal, and scheduling meetings
Advisor Support: Handle advisor needs proactively. Providing support for meeting preparation and follow-up
Account Setup and Updates: Collect and prepare client information for new accounts and account changes. Experience with Charles Schwab is a plus
Document Preparation: Identify and locate correct forms, prepare paperwork, and communicate with clients in order to send and receive information and acquire signatures
Customer Relationship Management (CRM): Update client information and utilize workflows and templates
Money Movement: Monitor money movement status and set up actions, such as Electronic Funds Transfer (EFT) lines, automated plans, and wires
Alert and Process Monitoring: Review alerts, follow-up on required actions, and interact with various departments at Charles Schwab and other financial institutions
Electronic File Maintenance: File client statements, correspondence, and agreements
Miscellaneous: Other duties, as needed and determined as the firm continues to grow
Qualification
Required
Minimum of three years of client service experience in the financial services industry
Positive, can-do, team-focused attitude, and professional communication skills
Ability to balance multiple competing priorities and work with more than one advisor
Strong computer proficiencies and ability to adopt innovative technology
Prior experience working with customer relationship management (CRM) software
Possess strong ethics with dedication to maintain high levels of confidentiality with client and firm information
Comfortable working in a team-based environment and individually
Openness to feedback and coaching
Preferred
Experience with Charles Schwab is a plus
SEC Compliance: Supporting firm's Chief Compliance Officer working in conjunction with an RIA compliance provider
Client Events: Organizing client events, both in-person and virtually
Social Media: Posting on firm social media platforms
Company
Signal Tree Financial Partners LLC
Signal Tree Financial Partners, LLC is an independent registered investment adviser dedicated to providing clients with high-quality financial advice and personalized service.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Rovnak, CFP®
Chief Executive Officer
Company data provided by crunchbase