The Mom Project · 5 hours ago
Learning Management Systems Administrator
Sunnyvale, CA
Contract
Hybrid
Entry Level
1+ years expThe Mom Project is seeking a Learning Management Systems (LMS) Administrator to support their customer's business needs. This role involves administering and maintaining the LMS technology for online training, coordinating with IT and vendors, and ensuring compliance with training records and user data.
Career PlanningCommunitiesHuman ResourcesMarketplaceRecruitingWomen's
Responsibilities
Administer and maintain the learning management system (LMS) technology to deliver online training for internal and external customers
Support data migrations and coordinate with IT and external vendors to test, troubleshoot, and resolve system issues
Assist with developing processes for LMS administration, content generation, and content loading
Maintain training records and user profile data to ensure accuracy and compliance
Coordinate learning event logistics, including calendaring, enrollment, tracking, assessments, reporting, and user communications
Monitor the LMS support case queue, troubleshoot, and resolve basic support incidents
Escalate support issues as needed to ensure timely resolution
Support User Acceptance Testing (UAT) by assisting senior LMS administrators with business testing activities
Utilize Agile/Veeva workflow processes to support ongoing implementation tasks
Train and support LMS users, such as instructors and learners, to maximize adoption and effective use of system features
Monitor, follow up, and close out LMS support tickets and incidents
Run system reports and provide operational reporting as needed
Support compliance with global legal and regulatory obligations related to learning systems
Complete special projects and additional tasks as assigned
Qualification
Required
High school diploma or equivalent required; vocational and/or on-the-job training acceptable
Intermediate experience administering and navigating an LMS, including troubleshooting issues and providing user support
Proficiency in troubleshooting and resolving LMS technical issues efficiently
Strong customer service and stakeholder support skills
Strong written and verbal communication skills
Strong attention to detail and data accuracy
Strong organizational skills with the ability to manage multiple tasks and priorities
Ability to work both independently and collaboratively within a team
Strong interpersonal, analytical, and problem-solving skills
Ability to learn quickly and adapt to new tools and processes
Preferred
1-2 years of related experience preferred
Experience administering SuccessFactors LMS preferred
Familiarity with Agile workflows and Oracle ACCS preferred
Experience supporting users through ServiceNow or a similar ticketing system
Benefits
Medical
Dental
Vision
401k
Company
The Mom Project
The Mom Project is a digital talent marketplace helping women remain active in the workforce.
51-200 employees
H1B Sponsorship
The Mom Project has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$115.6MKey Investors
Leeds Illuminate7GC & CoAtlanta Seed Company
2021-10-06Series C· $80M
2020-07-01Series B· $25M
2018-12-17Series A· $8M
Leadership Team
Allison Robinson
Founder
Recent News
Company data provided by crunchbase