CentralReach · 7 hours ago
Associate Technical Support Engineer
Holmdel, NJ
Full-time
Hybrid
Entry Level
$40K/yr - $50K/yr
1+ years expCentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA). As an Associate Technical Support Engineer, you will consult with customers to troubleshoot technical issues and provide exceptional customer service while maintaining a positive attitude and meeting performance targets.
ComputerNeuroscienceSoftware
Responsibilities
Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products
Address customer issues and questions promptly and with a positive attitude
Conduct technical product research for customers and respond via phone, email and our internal client support system
Provide accurate information about the products and services
Accurately document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Meet targets set for response time, resolution time, and customer satisfaction
Qualification
Required
College degree and/or technical support and technical troubleshooting experience
1+ years previous experience in customer service, IT, or other related fields
Strong empathy for customers
Ability to build rapport with clients
Proficiency with technical products and ability to diagnose complex problems
Ability to prioritize and multitask
Positive and professional demeanor
Ability to provide technical consultation and make best practice recommendations
Highly organized with superb attention to detail
Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet
Ability to communicate clearly and concisely, verbally and in writing
Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives
Be comfortable working in a distributed, semi-virtual environment
Be able to take minimal direction from others and provide maximal output for yourself (and others)
Preferred
EMR/EHR experience is highly preferred
Knowledge of healthcare compliance and HIPAA
Familiarity with the field of ABA is a plus
RBT or BCBA certification is not required, but also a plus
Benefits
Competitive compensation
Comprehensive health benefits
Generous PTO
401(k) matching
Paid parental leave
Hybrid work schedules
Career development support
Wellness programs
Opportunities to give back through CR Cares™
Company
CentralReach
CentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives.
201-500 employees
H1B Sponsorship
CentralReach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Insight Partners
2025-03-24Acquired
2018-02-16Private Equity
Leadership Team
Chris Sullens
Chief Executive Officer
Recent News
2025-12-09
Behavioral Health Business
2025-12-03
2025-12-02
Company data provided by crunchbase