WMH Solutions · 8 hours ago
Corporate Aftermarket Support Specialist – Service & Parts Operations
Charlotte, NC
Full-time
Onsite
Entry, Mid LevelWMH Solutions is a growing company in the aftermarket operations sector, seeking a Corporate Aftermarket Support Specialist to enhance service, parts, warranty, and customer support. This role involves coordinating operations across branches and ensuring efficient processes to maintain customer satisfaction and operational efficiency.
Manufacturing
Responsibilities
Serve as a primary corporate support resource for branches, technicians, and customers
Troubleshoot parts, service, warranty, and equipment-related inquiries
Coordinate escalations, documentation, and OEM portal activity
Support Linde and other OEM programs, compliance, and policies
Partner with Service Managers, Parts Teams, and Regional Leaders
Track work orders, parts availability, backorders, and ETAs
Support PM programs, service scheduling, quoting, and contract maintenance
Monitor fleet health, uptime, and preventative maintenance compliance
Support standardization across service, parts, and warranty workflows
Assist with KPI tracking, reporting, and operational improvements
Coordinate technician onboarding and OEM training schedules
Track EHS, OSHA, and safety compliance in partnership with corporate leadership
Qualification
Required
Experience in material handling, industrial equipment, dealership, or aftermarket operations
Familiarity with service, parts, warranty, or technical support environments
Strong communication skills — you translate complexity into clarity
Organized, detail-driven, and calm under pressure
Comfortable juggling multiple priorities across teams
Naturally proactive — you see issues before they become problems
Benefits
Competitive pay with performance upside
Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
OEM certifications & systems training
Leadership development & mentorship
Company
WMH Solutions
Founded in 1988, WMH Solutions is a full line industrial equipment and integrated warehouse systems solutions provider.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J
joe wheeler
CEO
Company data provided by crunchbase