Toast · 15 hours ago
Customer Care Tax Expert
United States
Full-time
Remote
Entry, Mid Level
$25.96/hr - $25.96/hr
2+ years expToast is a company focused on enhancing the restaurant industry's customer experience through innovative solutions. The Care Tax Expert will engage with customers to assist them with payroll tax-related inquiries and ensure accurate tax filings, while also contributing to team initiatives aimed at improving service efficiency.
DeliveryPoint of SaleSaaS
Responsibilities
Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
Collaborate with customers to complete Third-Party Agent (TPA) setup
Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned
Qualification
Required
2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
1+ years of prior payroll service bureau experience
Knowledge of payroll taxes including federal, state, local and paid family leave
Success operating independently and navigating competing priorities in a constantly changing environment
Strong critical problem solving, customer communication, organizational, and influencing skills
Experience working with sensitive/confidential information
Proficient in Microsoft Excel and Google Suite
Preferred
MasterTax Experience
FPC or CPP certification
Associates or Bachelor's Degree
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase