ClearCaptions, LLC · 1 day ago
Client Care Specialist (100% Remote)
United States
Full-time
Remote
Mid Level
$18/hr - $20/hr
3+ years expClearCaptions, LLC is dedicated to improving the lives of seniors and their caregivers through innovative communication solutions. The Client Care Specialist will engage with customers to provide assistance and training related to caption services, ensuring a high level of customer satisfaction and account maintenance.
Health CareTelecommunicationsVirtual Reality
No H1B
Responsibilities
Inbound phone contacts will be the primary delivery of work as well as Chat services
Respond to and manage inbound customer inquiries daily
Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services
Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction
Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture
Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service
Qualification
Required
The qualified candidate will have experience in verbally explaining complex information in concise terms to customers
High school diploma or equivalent required; college degree preferred but not required
Minimum three years Customer Service experience
Basic telephony troubleshooting experience
Customer installation support experience
Minimum two years technical support experience in a call center environment or proven technical ability
Ability to clearly communicate with a wide variety of customers
Ability to identify customer needs over the phone
Good interpersonal skills and a team player
Logical thinker who can follow standard operating procedures
Ability to problem solve with limited information
Positive attitude and a willingness to learn and grow
Excellent verbal and written communication skills, presentation, and problem-solving skills
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
Reliable and predictable attendance
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Familiarity with Salesforce and Salesforce tools
Past experience with a communications company in a customer service environment
Benefits
Comprehensive benefits program
Company
ClearCaptions, LLC
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Robert Rae
Chief Executive Officer
Recent News
Seattle TechFlash
2025-04-07
GlobeNewswire News Room
2024-03-25
SalesTech Star
2022-03-10
Company data provided by crunchbase