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General RV Center · 4 hours ago

Warranty Specialist

Wixom, MI

Full-time

Onsite

New Grad, Entry Level

$16/hr - $17/hr

General RV Center is the Nation’s Largest Family-Owned RV Dealer, with a commitment to exceptional customer service. The Warranty Specialist will provide support to customers and collaborate with various departments to resolve issues, ensuring a positive customer experience.

Travel

Responsibilities

Provide exceptional customer service for both internal and external customers seeking information or assistance

Collaborate with Sales, Parts and Service departments to assist with resolving outstanding customer issues that may negatively impact the overall customer relationship

Responds to inquiries, and performs internal and external customer follow-up as needed

Document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality

Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, A customer engagement software that analyzes customer engagement and feedback

Performs other duties as assigned

Qualification

Customer serviceMicrosoft OfficeCustomer engagement softwareMultitaskingInterpersonal skillsCommunication skillsTeam playerWork ethic

Required

Minimum of High School diploma required, associate's degree desired but not required

Ability to manage difficult or emotional customer situations and use sound judgement when making decisions

Exceptional and consistent customer service dealing with large call volumes

Proficient with Microsoft Office suite

Strong interpersonal skills and communication abilities, both written and verbal

Ability to multitask and complete tasks in a timely and efficient manner

A positive team-player, who welcomes feedback, builds morale and balances team and individual responsibilities

Reliable and strong work ethic. Professional appearance is a must

Benefits

Medical

Dental

Vision

Life insurance options

Paid vacations

401k with company matching

Company

General RV Center

General RV Center is a retail company specializing in motorhomes, fifth wheels, and travel trailers.

Founded in 1962

Wixom, Michigan, USA

5001-10000 employees

http://generalrv.com

Funding

Current Stage

Late Stage

Leadership Team

Robert Baidas

Founder and Chief Executive Officer

Loren Baidas

President

Recent News

BizWest

General RV Center closes on purchase of Longmont dealership

2025-06-17

MarketScreener

LAZYDAYS AND GENERAL RV COMPLETE LONGMONT, COLORADO TRANSACTION

2025-06-13

PR Newswire

LAZYDAYS AND GENERAL RV COMPLETE FT. PIERCE, FLORIDA TRANSACTION

2025-06-06

Company data provided by crunchbase