CACI bv · 1 day ago
MFA Help Desk System Administrator
Fort Meade, MD
Full-time
Onsite
Mid Level
$104K/yr - $218K/yr
3+ years expCACI is seeking a System Administrator to be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform basic troubleshooting for RSA Token requests
Gather information regarding RSA Token problems for escalation to the next level
Maintain, hand out, and take returns of RSA tokens from users at each distribution site
Interact effectively, courteously, and directly with the technical teams to accurately report technical issues
Read, write, and maintain standard operating procedures and technical documentation
Produce and/or contribute to IT knowledge articles
Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing
Qualification
Required
TS/SCI Clearance with polygraph
Three (3) years of experience are required. Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor's degree, for a total of 10 years' experience
Preferred
Expertise with Windows Operating Systems
Understanding of computer security principles
Ability to work in a customer service-oriented environment in a professional manner
Ability to work independently to triage issues and prioritize tasks
Strong organizational and management skills, including the ability to multitask
Ability to work with minimum supervision and meet task deadlines
Experience with scripting using various scripting languages
Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks
Ability to adhere to established processes and procedures and updates SOPs as required
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase