GDH · 10 hours ago
ServiceNow Systems Engineer
Alexandria, VA
Part-time
Onsite
Senior Level, Lead/Staff
$70/hr - $75/hr
12+ years expGDH is seeking a highly experienced Systems Engineer with deep expertise in ServiceNow to lead the configuration, development, and maintenance of performance analytics dashboards and reports. The role involves translating complex data into actionable insights and automating reporting workflows to support leadership decision-making in a fast-paced environment.
ConsultingEmploymentStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design, configure, and maintain ServiceNow Performance Analytics dashboards and reports that effectively deliver KPIs, SLA metrics, and operational insights
Extract, analyze, and interpret ITSM data from ServiceNow to inform strategic and operational decision-making
Develop and automate reporting workflows within ServiceNow to improve efficiency, reduce manual effort, and enhance data accuracy
Collaborate with stakeholders to gather detailed requirements and convert business needs into tailored ServiceNow dashboard solutions
Ensure all analytics and reporting activities comply with Department of Defense (DoD) and US Coast Guard (USCG) data governance and security standards, handling sensitive information appropriately
Provide ongoing technical support, troubleshooting, and optimization of ServiceNow analytics components and integrations with other systems
Integrate ServiceNow data with external business intelligence platforms and reporting tools, such as Power BI, when required
Qualification
Required
Must be legally authorized to work in the United States without employer sponsorship, now or in the future
Bachelor's degree or higher, with 12+ years of relevant experience, or an equivalent combination of education and experience
Active Secret clearance required
Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+)
Extensive hands-on experience with ServiceNow Performance Analytics, reporting, and dashboard development
Strong understanding of ServiceNow data models, tables, scripting (JavaScript, GlideScript), and customization techniques
Proven ability to define KPIs, manage SLA tracking, and develop operational metrics within ITSM frameworks
Experience integrating ServiceNow with external Business Intelligence tools and platforms
Knowledge of ITIL processes and best practices for service management
Excellent communication skills with the ability to convey complex technical information to diverse audiences
Preferred
Prior US Coast Guard or DoD experience
Experience with Power BI for report creation, dashboard migration, and data visualization
Proficiency with REST APIs for data integration between ServiceNow and external platforms
Familiarity with Linux environments and command-line tools for automation and scripting
Company
GDH
GDH is consulting staffing firm that specializes in providing IT engineering-based candidates to commercial and government sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Blaine Caples
Chief Revenue Officer (CRO)
Recent News
Bangkok Post
2025-10-22
2025-04-09
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