Matrix Medical Network · 8 hours ago
Sr Client Success Director
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$122K/yr - $183K/yr
7+ years expMatrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments. The Senior Client Success Director develops relationships with larger and more complex clients to increase revenue and drives retention and growth among the client portfolio by understanding their unique business needs.
Health CareHospital
Responsibilities
Implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth
Establishes and maintains strong client relationships through regular contact, including both face-to-face and virtual meetings, telephone, and email communication
Identifies and pursues opportunities for Matrix to deliver additional value to clients through service area expansion or service offering expansion
Develops and sets business objectives and targets based on client expectations
Establishes strategic and operational metrics and monitoring processes that reflect the status and health of client programs and relationships
Leads cross-functional efforts to develop targeted action plans to resolve issues and maintain client satisfaction
Leads interactions with the most strategic accounts and fosters relationships at all levels of both organizations including executive-level interactions
Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends
Other duties as assigned
Qualification
Required
Analytical Skills
Business Development
Communication and Presentation Skills
Customer Relationship Management (CRM) software
Customer Satisfaction and Retention
Growth Mindset
Healthcare Industry Experience
Key Account Management
Organizational Goal Setting
Relationship Development
Strategic Planning
7+ years of experience
Bachelor's degree
Benefits
Medical
Dental
Vision
Paid time off
Paid holidays
401K with company matching
Voluntary life insurance
Short term disability
Long term disability
Employee assistance program
Health savings account
Flexible spending accounts
Additional voluntary benefits available
Company
Matrix Medical Network
Matrix Medical Network provides a broad array of assessment and care management services to individuals.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Catherine J. Tabaka
Chief Executive Officer
Marcia Naveh, MD, FACP, CMD
Co-Founder and Chief Medical Affairs Officer
Recent News
2024-03-21
Company data provided by crunchbase