IT Support Specialist – Military Veteran jobs in United States
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Brooksource · 20 hours ago

IT Support Specialist – Military Veteran

positionLansing, MI
timeContract
remoteHybrid
seniorityNew Grad, Entry Level

Brooksource is seeking an IT Support Specialist with prior U.S. military service who enjoys solving technical problems and supporting end users. The role involves providing daily IT support for end-users across state agencies through remote troubleshooting and resolution, managing IT tickets, and ensuring clear communication with users.

EmploymentHuman ResourcesInformation Technology
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide daily IT support for end-users across state agencies through remote troubleshooting and resolution
Resolve IT tickets around password resets, software installations, account issues, and occasional hardware setup and configuration
Communicate with end-users by phone or email to gather details, clarify requests, and ensure resolution
Escalate complex issues to senior engineers, developers, or architects when needed
Manage a continuous flow of incoming tickets while maintaining professionalism and patience
Document all work clearly and accurately within the ticketing system

Qualification

IT support experienceTicketing system familiarityPassword resetsSoftware installationsCustomer service mindsetClear communication skillsCalm under pressure

Required

Experience providing IT support in a helpdesk, service desk, or ticket-driven environment
Hands-on experience with password resets, software installations, and basic hardware support
Familiarity working within an IT ticketing system and handling steady ticket volume
Strong customer service mindset and enjoyment of end-user support
Ability to stay calm, focused, and organized during high volume of ticket requests
Clear communication skills and comfort speaking directly with end-users to clarify issues
Prior U.S. military service (any branch)

Company

Brooksource

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Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
dateFounded in 2000
location
Indianapolis, Indiana, USA
people-size1001-5000 employees
web-link
http://www.brooksource.com

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Cigolotti
Director, Global Partnerships
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Matt Ayala
National Account Executive (Global Partnerships)
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