IT Support Specialist – Service Desk jobs in United States
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Brooksource · 1 day ago

IT Support Specialist – Service Desk

positionLansing, MI
timeContract
remoteHybrid
seniorityNew Grad, Entry Level

Brooksource is seeking an IT Support Specialist with prior U.S. military service who enjoys solving technical problems and supporting end users. This role involves providing daily IT support, resolving IT tickets, and ensuring effective communication with end users while maintaining professionalism.

EmploymentHuman ResourcesInformation Technology
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Provide daily IT support for end users across state agencies through remote troubleshooting and resolution
Resolve IT tickets involving user accounts, password resets, software installations, and basic hardware support
Communicate with end users by phone and email to gather details, clarify requests, and ensure issues are resolved
Escalate complex issues to senior engineers, developers, or architects when needed
Manage a steady flow of incoming tickets while maintaining professionalism and patience
Document all work clearly and accurately within the ticketing system

Qualification

IT support experienceRemote troubleshootingIT ticketing systemCustomer service mindsetPatienceOrganizationClear communicationAttention to detailTeamwork

Required

Prior U.S. military service (any branch)
Experience providing IT support in a helpdesk, service desk, or ticket-driven environment
Hands-on experience with password resets, software installations, and remote troubleshooting
Experience using an IT ticketing system (e.g., ServiceNow, Zendesk, Remedy, or similar)
Strong customer service mindset and comfort supporting end users directly
Ability to stay calm, focused, and organized during high ticket volumes
Clear communication skills and attention to detail when documenting work

Company

Brooksource

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Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
dateFounded in 2000
location
Indianapolis, Indiana, USA
people-size1001-5000 employees
web-link
http://www.brooksource.com

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Cigolotti
Director, Global Partnerships
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Matt Ayala
National Account Executive (Global Partnerships)
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