Oswald Companies · 5 hours ago
Senior Claims Consultant
Greater Cleveland
Full-time
Onsite
Senior Level
7+ years expOswald Companies is seeking a Senior Claims Consultant to serve as a strategic advocate for clients throughout the lifecycle of complex property and casualty claims. This role involves partnering with clients, carriers, and internal teams to drive favorable claim outcomes through expert consultation and proactive problem-solving.
Financial ServicesInsurance
Responsibilities
Serve as the primary claims advocate for assigned clients, independently assessing claim strategy, coverage application, and next steps to drive favorable outcomes
Consult with clients and internal service teams on property, general liability, auto, and workers’ compensation claims, providing insight on coverage, exposure, and claim resolution strategies
Develop and execute claim action plans by coordinating with carriers, adjusters, legal partners, and service providers
Provide pre-claim consultation and immediate post-loss support, including coverage interpretation, claim reporting oversight, and vendor/service provider referrals
Lead client claim review meetings, carrier meetings, and on-site visits to assess claim status, reserves, and recovery opportunities
Communicate claim progress, strategic recommendations, and potential risks to clients and Producers/Client Executives, escalating complex issues as appropriate
Analyze claims data and trends to support negotiations with carriers and inform proactive loss mitigation strategies
Educate internal Sales Executives and Client Managers on property & casualty claims processes, coverage considerations, and evolving industry trends
Maintain accountability for claims through conclusion, ensuring coverage is applied accurately and client objectives are met
Build and sustain strong professional relationships with clients, carriers, adjusters, and external stakeholders
Deliver exceptional customer service through responsiveness, empathy, and problem resolution
All other duties as assigned
Qualification
Required
Bachelor's degree in Risk Management, Business Administration, or a related field, or an equivalent combination of education and experience
Minimum of 7 years of progressive experience handling property & casualty claims with an insurance carrier, third-party administrator (TPA), or brokerage
Advanced knowledge of property & casualty insurance policies, coverage language, and claims handling practices
Demonstrated ability to interpret complex policy provisions and apply coverage to real-world claim scenarios
Proven experience negotiating with insurance carriers and adjusters to drive client-focused outcomes
Strong analytical skills with the ability to assess financial information, claim reserves, and exposure
Ability to independently prioritize work, exercise sound judgment, and manage multiple complex claims simultaneously
Company
Oswald Companies
Oswald Companies is an independent insurance brokerage firm.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-12-08Acquired
Leadership Team
Robert Klonk
Chairman and Chief Executive Officer
Recent News
Seattle TechFlash
2025-09-22
2025-05-01
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