Crenlo Engineered Cabs · 16 hours ago
Infrastructure Technology Support Technician
Greeneville, TN
Full-time
Onsite
Mid Level
3+ years expCrenlo Engineered Cabs is seeking an Infrastructure Technology Support Technician to provide technical and professional IT support across the organization. This role involves user account management, server and network administration, and ensuring reliable IT operations while promoting technology as a service-driven partner to the business.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments
Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security
Provide one-on-one user training and ensure compliance with company policies
Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications
Manage and prioritize end-user support requests through the Help Desk ticketing system
Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications
Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users
Collaborate with other Corporate IT members and 3rd party vendors to design, implement, and maintain company-wide IT strategies and standards
Promote and drive adoption of standardized infrastructure, business systems, and best practices
Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness
Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders
Qualification
Required
Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred)
Experience with system administration, server management, and cloud services (Microsoft 365 / Azure)
Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support
Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues
Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking
Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation
Strong written and verbal communication and interpersonal skills; ability to mentor and train users
Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence
Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred
Hands-on experience with Microsoft Active Directory, Windows Server and Win Client OS
Hands-on experience with VMware or another Hypervisor, and virtual server management
Hands-on experience with Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.)
Hands-on experience with Microsoft 365 tenancy
Hands-on experience with Azure, AWS, OCI or other cloud infrastructure
Hands-on experience with Ring Central or other VoIP telephony
Demonstrated success in delivering business value through IT-enabled solutions
Strong project management skills with the ability to oversee multiple initiatives simultaneously
Proven vendor management experience
Preferred
Post-secondary education in a related field preferred but not required
Experience in a manufacturing environment preferred
Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable
Company
Crenlo Engineered Cabs
Crenlo Engineered Cabs supplies engineered cabs to OEM manufacturers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Lenga
Chief Executive Officer
Recent News
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