Hired by Matrix, Inc · 14 hours ago
Customer Service Representative - Call Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrHired by Matrix, Inc is an international fire and alarm protection company, and they are seeking a Customer Service Representative - Call Coordinator. The role involves answering phone calls from customers and determining the appropriate department for their inquiries.
Human ResourcesMarketingStaffing Agency
Responsibilities
The call coordinator will answer phone calls from potential and existing customers
Ask specific questions to determine the reason for the call and then transfer to the appropriate department
Qualification
Required
Call center experience required
Excellent communication skills
Intermediate knowledge of computer applications
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
Provide own equipment for this role
Demonstrate to maintain a productive, interruption-free remote work environment
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM or higher
Must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net
Must have a minimum of Windows 10 on computer
Must have modem connection - Must be hardwired to your computer via ethernet cable
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions
Allow required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Company
Hired by Matrix, Inc
Hired by Matrix is a staffing and recruiting company specializing in administrative, clerical, and marketing staffing services.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sharon Olzerowicz
President/CEO
Company data provided by crunchbase