Ferguson · 15 hours ago
ITSM CMDB Administrator - Remote
United States
Full-time
Remote
Mid Level
$5,444.76/mo - $9,537/mo
3+ years expFerguson is a Fortune 500 company that provides quality supplies across a variety of industries. They are seeking a highly skilled ITSM CMDB Administrator to manage the Configuration Management Database within their ITSM platform, ensuring data accuracy and automation while collaborating with various teams.
Wholesale
Responsibilities
Serve as a subject matter expert in ITSM and Configuration Management, with solid understanding of ITBM, Asset Management, Event Management, Service Mapping, and application development
Design, implement, and maintain fully automated CMDB data collection and maintenance using APIs, AI, and custom code
Ensure the integrity, accuracy, and usability of CMDB configuration items and relationships through ongoing validation and governance
Develop and support ITSM applications and integrations with external systems
Identify system gaps, recommend solutions, and provide ongoing production support
Collaborate with ITSM team members, internal business customers, and vendors to deliver enhancements, configuration changes, and issue resolution
Maintain documentation and continuously improve processes, standards, and tools
Provide technical training, guidance, and documentation to IT associates
Know the latest on ITSM platform capabilities and supporting technologies
Other tasks related to ITSM as deemed vital by management
Qualification
Required
3+ years of experience in CMDB administration preferably using ServiceNow
Good understanding of configuration item hierarchy and CMDB data modeling
At least 1 year of hands-on experience with APIs and automation
Customer focused mentality with strong verbal and written communication skills
Bachelor's degree or equivalent experience in Information System or Computer Technology required
Proficient using MS Office products
Demonstrable ability to work independently, lead initiatives, and collaborate effectively in a team environment
High ethical standards, adaptability, and willingness to support evolving business needs, including occasional travel
Preferred
Experience with ITIL methodology
Exposure to AI technologies including Generative AI, predictive analysis and AI agents is a plus
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase