Identiti · 18 hours ago
Account Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $85K/yr
3+ years expIdentiti is a national leader in brand implementation, specializing in custom signage and branded environments. As an Account Manager, you will be responsible for fostering and maintaining strong relationships with clients, ensuring timely delivery of projects, and identifying opportunities for revenue growth.
Digital Signage
Hiring Manager
Gloria Gonzales
Responsibilities
Serve as the Sales representative in all client update meetings
Build and maintain valued partner relationships with key stakeholders and accounts
Identify opportunities to enhance client satisfaction and provide additional value
Ensure timely delivery of solutions in alignment with customer objectives
Liaise between customers and cross-functional internal teams, translating customer needs into actionable plans
Track and analyze key account metrics and performance indicators to ensure account success
Support the sales team in initial client engagements and deliverables
Oversee initial program development, coordinating with design, sourcing, and program management teams
Develop and communicate service level agreements (SLAs) and protocols to ensure alignment across internal and external teams
Nurture client relationships through regular communication and collaboration
Serve as the escalation point for client issues, resolving them promptly and effectively
Forecast and monitor revenue, profitability, and customer objectives
Monitor and maintain client satisfaction, escalating issues internally and/or externally when necessary
Up to 20% travel for new client meetings or QBR's
Qualification
Required
Minimum 3 years of experience in account management, customer success, or sales, preferably in the signage or facilities maintenance industry
Strong communication, presentation, and interpersonal skills
Demonstrated ability to manage multiple projects with attention to detail
Experience delivering client-focused solutions tailored to customer needs
Strong problem-solving, critical thinking, and decision-making abilities
Excellent verbal and written communication skills
Preferred
Experience using CRM platforms (Salesforce, HubSpot, etc.) and data analysis tools
Company
Identiti
Identiti Resources is a signage provider offering both exterior and interior branding.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vince Williamson, MBA
Chief Operating Officer (COO)
Zack Sicher
Owner/Managing Partner
Recent News
2025-08-06
Company data provided by crunchbase