OptiMantra · 12 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelOptiMantra is a fast-growing practice management and EMR/EHR platform focused on integrative healthcare practices. They are seeking a Customer Support Specialist to address customer support cases, prepare knowledge base articles, and support customer training as a subject matter expert.
Health CareMedicalSoftware
Responsibilities
Address customer support cases by phone, email, and videocall; to include clinical workflow, practice management, integration connectivity, payment processing, basic technical issues, etc
Support testing of pre-release or recently released features
Prepare customer-facing knowledge base reference articles and videos
Support customer trainings and documentation as a subject matter expert in your focus area
Qualification
Required
Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don't already know
A process improvement and customer-service mindset
Strong comfort with technology including knowledge of scheduling tools, excel or any database technologies
Prior experience with EMR/practice management platforms or working at a help desk, in IT, or in a clinic or medical office
Benefits
Excellent PTO (we want you rested, not burned out)
Comprehensive benefits package, in addition to a 401(k) with employer match
Fully remote - work where you thrive
Company
OptiMantra
OptiMantra is online practice management software designed to facilitate interaction between wellness seekers and providers.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Akhil Singh
Founder
Recent News
2025-12-10
2025-12-03
Company data provided by crunchbase