Maximus · 1 day ago
Quality Manager - Nashville, TN
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$55K/yr - $85K/yr
5+ years expMaximus is a company that provides quality assurance services to law enforcement agencies. The Quality Manager will oversee the QA team’s daily operations, manage workflows, and ensure adherence to quality standards while collaborating with various teams to enhance performance and compliance.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Oversee the day-to-day functions of the Quality Assurance (QA) department
Manage an effective quality assurance program that monitors and resolves issues before they become problems
Supervise the development and regular update of policies and procedures
Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers
Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements
Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures
Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution
Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department
Qualification
Required
Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
Must be a US Citizen
Ability to work onsite in Nashville, TN required
Because the center operates 24/7, the Quality Manager must be able to support a team working across multiple shifts—including evenings, weekends, and holidays
Preferred
Call center knowledge and experience preferred
Experience using Success KPI preferred
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase