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Ampcus Inc · 13 hours ago

IT Operations Professional 3

Mishawaka, IN

Full-time

Onsite

Mid Level

3+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a hands-on IT Operations Professional responsible for end-user computing, local infrastructure, and manufacturing IT devices at a large production facility. The role requires strong customer-facing skills and involves daily IT support, troubleshooting, and problem-solving in a dynamic environment.

Data ManagementInformation Technology

H1B Sponsor Likely

Responsibilities

Provide daily onsite IT support at the site. (5 days a week onsite, 8 hours per day M-F)

Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc

Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission

Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels

Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model

Complex IT problem solving and investigation of recurring IT issues

Resolving on premise IT issues that may arise or be dispatched to your local location

Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base

Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team

You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language

L1/L2 deep technical problem-solving capability in many facets of Information Technology

Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking

You work effectively in global, multi-cultural teams

Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion

Qualification

IT Deskside SupportEnd User ComputingNetworkingServer ConfigurationWin10 / Win11Office 365Network DiagnosticsIntune/Azure ADMobile Device TroubleshootingCustomer Service SkillsProfessional JudgmentCommunication SkillsProblem Solving

Required

Bachelor's degree or equivalent experience required

Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

Provide daily onsite IT support at the site. (5 days a week onsite, 8 hours per day M-F)

Candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission