Idaho Housing and Finance Association · 21 hours ago
Bilingual Customer Service Representative (Spanish)
Boise, ID
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrIdaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities. They are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join their Loan Servicing Department, where the representative will deliver exceptional service to customers and assist with mortgage-related inquiries.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Provide exceptional customer service, addressing concerns and resolving issues with precision and care
Assist with administration of single-family home loans with accuracy and efficiency
Actively listen to customers, offering education and support to help them navigate their mortgage journey
Maintain the highest level of confidentiality and security when handling client information
Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
Other job duties as assigned
Qualification
Required
Bilingual in Spanish required
Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities
High school diploma or equivalent required
Preferred
Familiarity with mortgage terminology and processes preferred
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
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