Ashley Furniture Industries · 6 hours ago
Operations Coordinator, Track & Trace
Mesquite, TX
Full-time
Onsite
Entry Level
1+ years expAshley Furniture Industries is the largest manufacturer of home furnishings in the world, known for its commitment to delivering exceptional customer experiences. The Operations Coordinator – Track & Trace is responsible for monitoring in-transit shipments, ensuring real-time visibility, and managing exceptions to protect service performance while serving as a communication link between carriers, internal operations teams, and customers.
FurnitureManufacturing
Responsibilities
Monitor shipments in real time using TMS, GPS, and carrier tracking tools to ensure adherence to scheduled pickup and delivery times
Proactively identify and resolve in-transit issues such as delays, missed appointments, route deviations, or service disruptions
Communicate shipment status updates and exceptions to internal teams, customers, and carriers in a clear and timely manner
Coordinate with carriers and drivers to ensure accurate tracking data and compliance with tracking requirements
Document shipment events, escalations, and resolutions in TMS and related systems
Escalate high-risk or service-critical issues to operations leadership with recommended corrective actions
Support service recovery efforts by coordinating re-dispatching, rescheduling, or contingency planning as needed
Analyze recurring exceptions and contribute to continuous improvement initiatives
Ensure compliance with safety, customer service, and operational standards
Collaborate cross-functionally with dispatch, planning, customer service, and billing teams
Qualification
Required
High school diploma or GED required; associate's or bachelor's degree preferred
1–3 years of experience in transportation, logistics, supply chain, or operations support
Strong understanding of freight movement, transit times, and carrier operations
Experience working with TMS, GPS tracking platforms, or logistics systems
Strong communication skills with the ability to manage time‑sensitive issues
High attention to detail and ability to manage multiple shipments simultaneously
Proficiency in Microsoft Office (Excel, Outlook) and logistics systems
Ability to work in a fast‑paced, deadline‑driven environment
Preferred
Experience in Track & Trace, dispatch, fleet operations, or customer logistics support
Familiarity with OTIF, service KPIs, and exception management processes
Experience supporting high‑volume freight or time‑critical shipments
Strong problem‑solving and escalation management skills
Benefits
Health, Dental, Vision, Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Company
Ashley Furniture Industries
Ashley Furniture Industries is the furniture manufacturer, delivering home furnishing values, stylish furnishings, and home decor.
10001+ employees
H1B Sponsorship
Ashley Furniture Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (24)
2023 (19)
2022 (40)
2021 (39)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Richard Teachout
Chief Technology Officer
Recent News
Seattle TechFlash
2025-12-14
2025-10-30
Company data provided by crunchbase